PC shuts down because of the graphics card, yet I recently received a return warranty claim.
PC shuts down because of the graphics card, yet I recently received a return warranty claim.
Hello, after relocating to my new apartment, I’ve been facing blue screens and crashes caused by my GPU. I’ve checked all the drivers and installed everything correctly, yet the problem persists. Despite trying various solutions, it still works under warranty, so I sent it in for repair. When it returned, the same issues appeared: artifacts followed by crashes and blue screens. It seems the GPU might be the culprit, as with my previous 1050ti it functioned perfectly. Could there be a faulty PSU? Any advice would be greatly appreciated—I’m really stressed.
Do you have any dump files? Navigate to C:\Windows\Minidump and verify the presence of minidump files. If available, return to the Windows directory and transfer the entire Minidump folder to your Downloads folder (or use the desktop if OneDrive isn't syncing). Compress the copied folder and include it in a post. Please adhere strictly to the provided steps since Windows doesn't allow modifications there.
I own an EVGA 700GD power supply and just started setting up the system. If it assists, I'm also using a Ryzen 5 5600X.
You mentioned you're dealing with an artifacting problem. Do you have any images? It seems like a GPU issue, possibly due to bad memory. The PSU should work fine without problems. Keep recording your troubleshooting steps, such as taking photos, and then proceed with the RMA again.
Could the GPU have experienced issues while moving? I'm considering re-seating it and replacing the connection. Your feedback on the RMA process seems a bit rushed.
The three users on the 12th point fault to the GPU. Two experience crashes often linked to a bad GPU, but since the machine was recently relocated, I’d reposition it and check the PCIe power cables (both ends if it’s a modular PSU). The third on the 13th attributes the issue to the audio driver (HDAudBus.sys), though further investigation reveals the real cause is an interaction with the Nvidia audio driver (nvhda64v.sys). If repositioning doesn’t resolve it, I’d use DDU to clear the old driver before installing a new one from Nvidia’s site.
The 700W PSU might feel a bit weak compared to some opinions, especially when considering different users. A 750W model seems like a safer choice. The 3080 could handle the sudden spikes better, but if your setup changed after moving it, you should reconfigure everything, reconnect cables, and reinstall drivers.