PC screen fails to communicate with the graphics card, no signal detected.
PC screen fails to communicate with the graphics card, no signal detected.
Hello everyone! I'm trying to figure out why my monitor stops working. It was just built about two weeks ago and I'm using a DPI cable. The 34" Dell S3422DWG is running Windows 10 Pro. A few days back the screen went black and there was no GPU signal. After restarting, the GPU was disabled in Device Manager with error code 22. When I turned it back on, it reported a driver error code 31. I downloaded the AMD Adrenaline drivers to update them, disabled the GPU, installed the new drivers, and it worked after restart. But yesterday it happened three times in quick succession, every 10 minutes. I added GPU device IDs to gpedit.msc to prevent automatic driver updates, but that didn't help. It seems the system sees two GPUs—one from the integrated MoBo GPU and another, the 6800XT—which isn't working. In Device Manager it lists AMD Radeon RX 6800 XT and AMD Radeon™ Graphics. I have full hardware coverage under warranty, but I just need to identify the issue before contacting support. Is it a software or hardware problem? Thanks in advance! Cheers!
Hi buddy, So firstly, yes, the 2nd AMD GPU entry in the device manager is the iGPU on the 7800X3D. With the PC up and running are you able to have a poke around the Windows Event Viewer to see whats what? In the search bar at the bottom of the screen type 'Event Viewer' then in the window that pops up, expand 'Windows Logs' then click on 'System' This will take a few seconds to load all the entries. In the right hand pane, you will see a list of time stamped entries. Scroll down to when the last time your PC black-screened and see if you can see anything that will shed some light on what is happening. There's loads of Gobbledygook but hopefully you will see some Red (Critical) or Amber (Warning) messages relating to your GPU driver / hardware. While the above route might only point to the obvious, at least you know where to focus your efforts. Assuming its a GPU issue then its either a software / driver issue or a hardware problem. If its software, the only real 2 ways of attempting to fix it would be to use a tool called DDU and completely remove any and all traces of the AMD driver then reinstall. Make sure you have the correct AMD driver for your GPU ready and downloaded direct from AMD so Windows Update doesn't try and beat you to it. Whether or not you find an 'Event' you should probably download and install a hardware monitoring utility like HWInfo. It will show you CPU / GPU load and temps and might alert you to something like overheating or throttling that can be the cause of issues like this. If you have any Overclocks enabled the set everything back to stock, at least until you can get to the bottom of the issue. Make sure your motherboard BIOS and chipset drivers are up-to-date. If that doesn't work, a fresh install of Windows never hurts. Its a bit of a ball-ache if you've got loads of files, games and applications that need redownloading and installing but there's nothing better than a fresh install of Windows and its normally the only real way to rule out a software problem. DON'T do a Windows Repair! A proper 'delete all partitions / everything' and start again. If none of the above methods help then the chances are its the XT6800 that's the problem child. Take it out and boot from the iGPU. You're unlikely to be gaming with the iGPU but at least now, you know what to say to the shop when you go their 1st line of support. If you have another PC (or access to another PC) then whack the XT6800 in there and see if you can replicate the problem. If the Mobo has more than 1 PCIe x 16 slot then change slots. If the PC has more than 1 stick of RAM then run it with a single stick. If the PC has the RAM running in XMP/DOCP/EXPO mode then run it at stock. Check, the PCIe power cables from the PSU. If the PSU has more than one PCIe power socket then try another one. Does the fan on the GPU kick in when gaming / under load? Keep us posted. P.S. the above list isn't necessarily in any particular order, just a few standard procedures I'd go though.
Hello, thank you for your response. The logs in the event viewer indicate errors and warnings, which appear during incidents. Everything else seems current except for the crashes and e2fexpress alerts. I’ll check using DDU (from Wagnard?) if it helps, and if not, consider a clean Windows install. If that doesn’t resolve it, it might be best to contact support before dismantling the PC, as it’s under warranty. Appreciate your assistance!
Hi there, the DistributedCOM issues seem unrelated. The Amber alert about the 'Display' is intriguing. In the grey box beneath the list, does that specific error note provide any useful insight? If your GPU (Nvidia) was struggling, you’d usually notice messages like the display driver stopped responding and then recovered. When your PC goes black, it might mean the system crashed or just the screen turned off. You can usually tell by pressing the num-lock, scroll-lock, or caps-lock keys—see if the green light flickers on and off. If it does, the PC is still active but the screen is off. GPU drivers often try to recover from crashes, but they rarely fully fix things, so the screen usually goes black until you reset or reboot. Link for DDU is here: https://www.guru3d.com/download/display-...-download/
The screen issue shows a message about the display driver stopping and recovering, but it hasn't fully fixed. The GPU is turned off in the device manager, which causes problems—trying to enable it returns code 31. You can still see some content, but games and software won't launch properly. When the screen goes black, everything works normally except for the display itself. Restarting helps the GPU get back online, though it doesn't let you play games or use the Adrenaline app.
I attempted to reinstall Windows by deleting all files, but the PC became stuck in an unusual crash loop. The Republic of Gamers logo appeared, and an Install Windows dialog opened with a description. The computer restarted unexpectedly or showed an error, preventing installation. Clicking OK didn’t resolve the issue again. Solution found: use shift + f10 and regedit, with a helpful tutorial on YouTube. I performed a clean reinstall and plan to download new software. Hope this works.
Ooft, the result doesn't seem right. When you attempted to reinstall Windows, what steps did you follow? Did you generate an installation USB from Microsoft's site and boot from it? Make sure during the initial setup you chose 'Custom.....' instead of 'Upgrade....'. On the subsequent screen labeled 'Where do you want to install Windows', select all partitions on Drive 0 and click 'Delete'. There are typically 3 or 4 partitions. Proceed to Next—no need to create or format new partitions, as they will be generated automatically.
It seems you're looking for a clearer guide on setting up a Windows USB installation. You might want to search online for detailed steps, such as using a 8GB USB drive and following Microsoft's instructions. Make sure to verify the version you choose matches your system requirements. When prompted, select the appropriate Windows edition and ensure the drive is properly connected before restarting your PC. If you encounter issues, adjusting BIOS settings to prioritize the USB boot can help. Always double-check compatibility and version numbers for a smooth setup.