PC restarts exclusively during FIFA 21 play, no problems with other titles
PC restarts exclusively during FIFA 21 play, no problems with other titles
So, according to the title, my PC restarts itself when playing FIFA 21, and I've tried all possible solutions. I've checked NVIDIA, Cyberpower (the manufacturer of my computer), and EA, but nothing has resolved the issue. The game tends to crash specifically after a goal is scored or when a referee hands out a card during the celebratory moments.
I've explored every suggestion they provided and attempted everything they recommended. Below are my PC specifications, the troubleshooting steps suggested by EA, and other actions I've taken on my own. If anyone can assist, I would be very grateful.
PC Specifications:
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i9 9820X @ 3.30GHz
Skylake-X 14nm Technology
RAM
32.0GB Unknown @ 3200MHz (18-21-21-39)
Motherboard
Micro-Star International Co. Ltd. X299 SLI PLUS (MS-7A93) (CPU0)
Graphics
ZOWIE XL LCD (1920x1080@240Hz)
NVIDIA GeForce RTX 2080 Ti (MSI)
Storage
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
3726GB Seagate ST4000DM004-2CV104 (SATA )
Troubleshooting steps (EA advice)
- Verify if the system meets the game's requirements
- Try running the game in compatibility mode for another Windows
- Perform a system restore
- Ensure the customer is using the latest version of Origin
- Launch the game in window mode
- Check for conflicts with other software
- Use Ccleaner to clean the PC
- Update the PC
- Repair the game
- Disconnect all USB devices except mouse and keyboard
- Turn off User Account Control
- Disable Origin in the game
- Set up a custom game profile for the graphics card
- Create a new administrator account for testing
- Boot in minimal mode with network support
- Tested on another PC to see if the issue continues
- Ran a GPU stability test: first stuttered after 36 minutes, second ran for 2 hours without issues
- RAM checked thoroughly
- All drivers, BIOS, and chipsets updated to the latest versions
- Performed a full system reset and installed a clean Windows
Apologies for the lengthy explanation, but I'm doing my best to share as much detail as possible. Thank you to anyone who might help me.
Details about the power supply make and model are needed.
Information on RAM specifications is provided.
Testing was performed on another PC to see if the issue continued.
Differences between systems were noted, though further explanation is required.
GPU performance issues were observed in two tests: one stuttered after 36 minutes, the other ran smoothly for two hours.
Any thermal behavior or CPU/GPU overclocking was checked.
Hey there, the issues with my FIFA 21 were really frustrating. It kept freezing or crashing, forcing me to restart. I had to turn off XMP to make it run smoothly longer. Hope that helps!