PC problems following BIOS upgrade on ASUS TUF Gaming x570-Plus (no Wi-Fi)
PC problems following BIOS upgrade on ASUS TUF Gaming x570-Plus (no Wi-Fi)
Current setup: Ryzen 7 3700x cpu, G.Skill Ripjaw 32GB DDR4-3600 c16 (4x8GB), XFX Speedster Qick 309 6700 XT graphics, Asus TUF gaming x570-plus (non wifi) motherboard, Samsung evo plus 500gb (os) and 1TB (secondary) drive. Windows 10 home. Prior to BIOS update 4408, I was able to clock my RAM to 3600 using DOCP (xmp) profile in the BIOS without issue. I reset DOCP on my RAM and restarted my computer. After the restart I started having issue where when I would turn on the PC it would power on, shut off for 3 seconds, then power on and boot into windows. I went back to look at the BIOS and check everything was still ok. Tried restarting the PC and the same power on, off, on issue occurred. I cleared DOCP and reset everything back to defaults except TPM, I also notice fast boot was re-enabled too and turned that back off. Rebooted, and no power issue when booting. RAM was set back to 2133Mhz so I went back into the BIOS and turned on DOCP to set it back to 3600Mhz and restarted which caused the power on, off, on issue again. I ran a mem test and everything checked out with no faults or errors. I removed 2 sticks of RAM from A1 and B1 to bring it down to just 16GB. When I powered on the computer there was no power issue and it booted right into windows. I then went back into the BIOS and turned on DOCP to set it to 3600. It booted again without power issue. I checked the QVL on Asus' website and my RAM was listed. So I am unable to use the A1 and B1 slots now as it will not allow me to clock the RAM to 3600. Also there is no way to roll the BIOS update back (I know there are alternate ways but I fear bricking the motherboard). My next issue after the BIOS update was with my XFX 5700 XT Raw 2 GPU. I was having issues before the BIOS update with it crashing and causing black screens without being able to regain control of the PC. I decided since the GPU was having temp issues anyways, to upgrade to the 6700 XT. One reason was that it was the only one available and other is to just have a newer GPU in the system. I uninstalled the Radeon drivers and program, clean installed the drivers for the new GPU and all went well. After having the RAM issue, I noticed that the GPU will also crash or black screen too. So that issue might be a driver issue with AMD. But I am not sure. I also turned on and off SAM (resizable bar) to check if that was the issue. I am wondering if there is anything that may be causing a hardware conflict, software conflict, etc after the BIOS update. I currently have a ticket in with ASUS tech support and awaiting a reply. Also considering throwing in a 5000 series CPU to see if that would help. Unfortunately I have never encountered this issue on any build, my wife's PC is exactly the same spec except she only has 16GB in A2 and B2 slots and a Radeon rx580 (she wants the 5700 XT if I can get the 6700 XT going in mine). Any advice, help, suggestions would be appreciated. Sorry for the long post as well. I have looked at different posts and googled around but couldn't find anything really specific to my issue.
I can easily flash an older BIOS on your X570-P. Just treat it like installing a brand new one. I suggest you reset the CMOS, re-flash the same fresh BIOS, reattach all memory chips, and try XMP again. If 3600 seconds fail, switch to profile2 for around 3200 performance with minimal loss. Your 3700X memory controller may have slightly faded. This isn't my first time dealing with that issue. You might also want to recheck the CPU pins. Regarding problems from the 5700XT to the 6700Xt, there are two fixes you need: 1) Install the newest AMD chipset driver, and 2) Turn off MultiPlane Overlay in Windows. A Zen 3 processor would likely help, particularly the 5800X3D.
Thank you for your update. I’m aiming to tackle this tomorrow morning. In my studies, it seems clearing CMOS shouldn’t interfere with fTPM, which should be fine. Since I don’t rely on BitLocker, that shouldn’t pose an issue. The main reason for having it is for potential Windows 11 upgrades—once memory concerns arise, I’ll focus on GPU stability and share the findings. I was considering the 5800x3D upgrade to extend performance since AM4 is nearing its limit.
Sure, let me check if the problems are resolved. I upgraded to the 5900X a couple of months prior to the 5800X3D release since I thought extra cache wouldn't compensate for the extra 4 cores. That turned out to be incorrect, especially for gaming.
I will test both options. With my current Ryzen 3700x I’m still confused about why it ran at 3600MHz across all four channels (4x8GB) before the BIOS update. Now it only functions at 3600MHz on two channels (2x8GB) in A2/B2. I’m using two "G.Skill RipJaws V Series" kits (16GB each, DDR4 3600 CL16-19-19-39 F4-3600C16D-16GVKC) that are listed on the QVL for the ASUS motherboard. When I enable DOCP it matches exactly with a clock speed of 3600MHz, 1800MHz for the clock, and auto otherwise. I read some guides back in December 2019 when I assembled the system and most suggested that "DDR4-3600 CL16 was the optimal setting." I’ll try to capture a BIOS screenshot and share it. Your advice isn’t in doubt—any tips would be really helpful.
Set up the 4 DIMMS in memory slots and reset CMOS (fTPM remained safe). Updated BIOS to version 4408. Changed BIOS to enable DOCP. Restarted the computer and activated DOCP. Power problems occurred with all frequencies tested—3400mhz, 3200mhz, and 3000mhz. At 3200mhz manual mode caused issues and delays. Disabling DOCP returned to 2133mhz but still had power or delay problems. Removed RAM from A1/B1, leaving only 16GB of the 32GB, re-enabled DOCP at 3600Hz, and everything worked without issues. Possibly a controller issue was involved. ASUS replied after two weeks, promising to investigate in the lab and expecting a response within 24-48 hours. Given the holiday schedule, they’ll wait until after New Year. If I decide to upgrade to the 3700X, I plan to get a 32GB G.Skill F4-3600C16D-32GVKC RAM, which is also listed on the QVL for my motherboard. Spoiler: Updated GPU DDU, reinstalled Radeon drivers, updated x570 chipset to 4.11.15.342, disabled MPO in registry, re-enabled SAM (resize bar), and stability returned. Will follow up if further issues arise. Thanks for all the advice and patience.
Test the RAM you removed yourself. Think about the possibility that one or more sticks might be defective. Run a passmark memtest86 to inspect each RAM module separately at xmp, checking one at a time in the mbo.
Asus finally reached me after nearly two months with the information that memory support is limited to two DIMM XMP DOCP profiles. It seems the recent BIOS update removed compatibility for four DIMM XMP DOCP profiles, though I can still set my wife's computer to 3600MHZ on all four slots since it uses the same board and older BIOS. Another upgrade would be needed unless her BIOS is updated. Thank you for your guidance and assistance with this matter. I’ve ordered a Ryzen 7 5800X3D paired with Corsair 32GB (4x8GB) DDR4-3600 CL16 CMW32GX4M4D3600C16, which is confirmed compatible with the motherboard and CPU.
"Sweetspot" is a widely discussed idea, you're already at the upper limit. Try running at 3200MHz if possible, you won't experience any drop in system performance. (if you need to save money, go ahead and spend, spend, spend) Don’t forget to check out Linus's video—it's brief, but the RAM speed improvement per 10% is noticeable and your CPU will perform better.