PC occasionally stops unexpectedly without a crash screen.
PC occasionally stops unexpectedly without a crash screen.
Hello,
I own a high-end PC that's just under a year old, and it has been experiencing frequent shutdowns since early June. The full build details are available here: https://www.userbenchmark.com/UserRun/68011145. The CPU core voltage ranges from 1.200 to 1.252V, and the DDR voltage is set at 1.200V.
In early June, the system began shutting down after playing Genshin Impact or Hearthstone for around ten minutes initially, then more quickly on subsequent sessions until it stopped instantly. The only other game installed is League of Legends, which I haven't tested for obvious reasons.
My testing included FurMark, which immediately halted the PC until I reconnected all PSU cables (though only briefly), and an OCCT 15-minute test with no issues. OpenHardwareMonitor logged the PC during Genshin runs, showing a CPU temperature spike to 95°C before shutdown.
I took it to a repair shop who suggested it wasn’t a thermal issue since the thermal paste was still good and there was no dust. They replaced the paste, and the shutdown stopped.
Now it shuts down both when running games and also when using Chrome on Google. The only other application running is Discord. I’ve logged another session with Genshin and Chrome without overheating concerns, so I’m unsure what’s causing this. Maybe the PSU?
Any feedback would be appreciated. Feel free to share any additional logs if helpful. Thanks in advance!
Welcome to the forums, newcomer! You're currently browsing https://www.msi.com/Motherboard/PRO-B550...FI/support. It appears you have pending BIOS updates. The Userbenchmark doesn't display details about your cooler's make and model, case, or PSU. Could you clarify the age of your PSU in this build?
I'll update it via that website. The seller listed "Wraith Stealth cooler" with the CPU, but I'm not sure if that matches what you need. My setup is a DeepCool MACUBE 110 Micro ATX, and my PSU is only about a year old.
The computer stopped working during the BIOS update, and now it won't turn on at all.
You must identify the precise model number and brand of your power supply unit. Determine which manufacturer's PSU it belongs to, such as Cooler Master, Corsair, ASUS, Seasonic, Gigabyte, Antec, etc. Also provide the exact Model SKU number. Inspect the side of the ATX cabinet for the PSU label.
Here is an example.
PSU brand name: Corsair.
Model number: TX850-M (M here stands for modular).
Is there a way to access the BIOS? Could you retrieve the CPU and check for any bent pins?
When your PC powers up, review the error logs. If there are issues, use a PSU tester and a motherboard tester.