F5F Stay Refreshed Hardware Desktop PC malfunction occurs during installation; drives appear in BIOS but not in Windows setup.

PC malfunction occurs during installation; drives appear in BIOS but not in Windows setup.

PC malfunction occurs during installation; drives appear in BIOS but not in Windows setup.

K
Kacper_Bored
Senior Member
389
08-12-2022, 02:03 PM
#1
Hello! Sorry if anyone has had this issue before, but this is new to me, and I am stumped. My motherboard did not shut down when I shut down my system, requiring me to hold down the power button to shut it off after about 5 minutes of waiting. On bootup, I get an error code of HDD 02 post failure. It then goes into bios where you do not see either of the nvme drives on the boot options, but you do see them in the nvme configuration page. I have taken both out and replaced them with an ssd, and I get the same code. Again, like with the nvme drives, in the bios the ssd did not show on boot options either, but it did show in the hdd/ssd information page. When I use a usb to try to boot to windows to reinstall, it would show both the nvme drives, and also the ssd when I had that one only installed. When I would try to install windows it would freeze no matter what drive I had in, typically on step 2, getting files ready for installation. I have tried flashing an older bios version to see if that would help, as well as flashing the current bios version multiple times to no improvement. I have tried using different display port cables, only having nothing but a mouse and keyboard plugged in with no other devices connected. I have even went as far as purchasing a new mobo to see if it was mine, but the outcome has been the same. The only difference is on the initial boot of the new motherboard, it DID show both nvme drives. When I went to install windows, it froze again, and on reboot both drives were missing from the boot options again. System specs are below. If anyone has any idea what could be the issue, it would be greatly appreciated! Thank you! System: AMD 5900X Asus Rog Crosshair VIII Formula G.Skill 32GB TridentZ Ram Evga Supernova 1000 G+ Evga 1080 Ti FTW3 Replaced mobo - Gigabyte X570 Aorus Elite
K
Kacper_Bored
08-12-2022, 02:03 PM #1

Hello! Sorry if anyone has had this issue before, but this is new to me, and I am stumped. My motherboard did not shut down when I shut down my system, requiring me to hold down the power button to shut it off after about 5 minutes of waiting. On bootup, I get an error code of HDD 02 post failure. It then goes into bios where you do not see either of the nvme drives on the boot options, but you do see them in the nvme configuration page. I have taken both out and replaced them with an ssd, and I get the same code. Again, like with the nvme drives, in the bios the ssd did not show on boot options either, but it did show in the hdd/ssd information page. When I use a usb to try to boot to windows to reinstall, it would show both the nvme drives, and also the ssd when I had that one only installed. When I would try to install windows it would freeze no matter what drive I had in, typically on step 2, getting files ready for installation. I have tried flashing an older bios version to see if that would help, as well as flashing the current bios version multiple times to no improvement. I have tried using different display port cables, only having nothing but a mouse and keyboard plugged in with no other devices connected. I have even went as far as purchasing a new mobo to see if it was mine, but the outcome has been the same. The only difference is on the initial boot of the new motherboard, it DID show both nvme drives. When I went to install windows, it froze again, and on reboot both drives were missing from the boot options again. System specs are below. If anyone has any idea what could be the issue, it would be greatly appreciated! Thank you! System: AMD 5900X Asus Rog Crosshair VIII Formula G.Skill 32GB TridentZ Ram Evga Supernova 1000 G+ Evga 1080 Ti FTW3 Replaced mobo - Gigabyte X570 Aorus Elite

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Ognie70
Junior Member
9
08-12-2022, 02:03 PM
#2
Try a quick fix: unplug the device, take out the CMOS battery, let it sit for a couple of minutes, then put the battery back and turn it on. This should reset the BIOS to its original factory settings, except for any changes you made. After that, go back into the BIOS and fix any adjustments you made. If you used a BIOS update, reapply it and verify all drivers are current after startup. This extra step is just to give you confidence.
O
Ognie70
08-12-2022, 02:03 PM #2

Try a quick fix: unplug the device, take out the CMOS battery, let it sit for a couple of minutes, then put the battery back and turn it on. This should reset the BIOS to its original factory settings, except for any changes you made. After that, go back into the BIOS and fix any adjustments you made. If you used a BIOS update, reapply it and verify all drivers are current after startup. This extra step is just to give you confidence.