PC is damaged. Do you think we can process a return?
PC is damaged. Do you think we can process a return?
I experienced a fire at the PCIe power connector on my 3090 rig while it was in sleep mode. The computer wasn’t under any load, and I wasn’t home when it happened. My wife used an extinguisher but didn’t turn off the power, which would have prevented cleanup. At that moment, the system was completely stress-free. I haven’t disassembled the setup yet because I’m unsure if I can get a replacement or file an insurance claim. My build specs are: 5950x with barrow CPU block (likely still functional), ASUS X570 DarkHero (dead), 3090 EVGA FTW3 with Bykski water block (dead), and an EVGA 1600W titanium PSU (not tested). I’m wondering if anyone else has had a similar incident and managed to RMA parts or secure insurance coverage.
Attempt RMA first, assuming it won’t cause any damage. If it fails, remove the board, take out the CMOS battery, remove its heatsinks, clear the CMOS, press the power button for two minutes, then submerge it in a bucket of water. I think the fire extinguisher powder might be helping—it could restore the board if it’s malfunctioning. If RMA is available and the board remains dead after cleaning, try RMA again.
Start by taking the wife out for dinner since your home didn’t burn down no matter what. I think insurance is the best choice because fixing faulty hardware and handling an RMA might be too hard. You’re asking about custom water cooling—did you install it yourself or did a prebuilt unit come with it? If it was a prebuilt, then an RMA could work. Either way, it’s unfortunate that something went wrong, especially since it’s a PC not your home or family. I don’t want to picture it happening at night while you’re asleep.