F5F Stay Refreshed Hardware Desktop PC frequently powers off and turns back on

PC frequently powers off and turns back on

PC frequently powers off and turns back on

R
Raxin
Junior Member
5
11-19-2022, 08:54 PM
#1
In the last few months my PC has started to randomly shut off and restart. This started after water was spilt on the PC and bricked the MOBO. I bought a new one and installed it along with windows 11. Then a few weeks later it started. Its essentially like someone is just cutting the power completely off. It may go a week or so without happening. Then other times it may happen numerous times in a single day. This has happened when sitting on the desktop, browsing the internet, or gaming. I can't pin down the cause at all. Right now I believe the likely cause is either GPU, PSU, or an issue with Windows. A few weeks after it started I also got a BSOD once. I checked the dmp file and found it was a GPU driver issue. I used DDU in safemode to uninstall and then reinstalled the drivers. Recently I have noticed when it shuts off and it goes to restart it has failed a few times before successfully restarting(does not always happen). I have done memory test, drive tests, stress tests, scans to repair corrupt windows file, and other things that I honestly cannot remember now. I have not swapped out parts or reinstalled windows. I dont have parts to swap and really do not want to reinstall windows unless necessary. I figure I will start with reinstallation, then PSU, and finally GPU. However, I wanted to come to a forum first to see if someone else had any ideas.
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CAMM13
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z790 AORUS ELITE AX
System Type x64-based PC
System SKU Default string
Processor 13th Gen Intel® Core™ i7-13700KF, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. FH, 12/14/2023
SMBIOS Version 3.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z790 AORUS ELITE AX
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name Camm13\13045
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.9 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 21.1 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
GPU - 3080 TI Zotac Gaming AMP Holoblack
CPU Cooler - 360mm AIO Corsair iCue H150i Elite Capellix
PSU - Corsair RM1000x
Case - Lian Li O11 dynamic
RAM - 32 GB(2x16) G.SKILL Trident
NVMe - 2 TB WD_BLACK SN850X
Everything is like 2 or less years old.
R
Raxin
11-19-2022, 08:54 PM #1

In the last few months my PC has started to randomly shut off and restart. This started after water was spilt on the PC and bricked the MOBO. I bought a new one and installed it along with windows 11. Then a few weeks later it started. Its essentially like someone is just cutting the power completely off. It may go a week or so without happening. Then other times it may happen numerous times in a single day. This has happened when sitting on the desktop, browsing the internet, or gaming. I can't pin down the cause at all. Right now I believe the likely cause is either GPU, PSU, or an issue with Windows. A few weeks after it started I also got a BSOD once. I checked the dmp file and found it was a GPU driver issue. I used DDU in safemode to uninstall and then reinstalled the drivers. Recently I have noticed when it shuts off and it goes to restart it has failed a few times before successfully restarting(does not always happen). I have done memory test, drive tests, stress tests, scans to repair corrupt windows file, and other things that I honestly cannot remember now. I have not swapped out parts or reinstalled windows. I dont have parts to swap and really do not want to reinstall windows unless necessary. I figure I will start with reinstallation, then PSU, and finally GPU. However, I wanted to come to a forum first to see if someone else had any ideas.
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CAMM13
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z790 AORUS ELITE AX
System Type x64-based PC
System SKU Default string
Processor 13th Gen Intel® Core™ i7-13700KF, 3400 Mhz, 16 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. FH, 12/14/2023
SMBIOS Version 3.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z790 AORUS ELITE AX
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name Camm13\13045
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.9 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 21.1 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
GPU - 3080 TI Zotac Gaming AMP Holoblack
CPU Cooler - 360mm AIO Corsair iCue H150i Elite Capellix
PSU - Corsair RM1000x
Case - Lian Li O11 dynamic
RAM - 32 GB(2x16) G.SKILL Trident
NVMe - 2 TB WD_BLACK SN850X
Everything is like 2 or less years old.

V
velocity0621
Member
58
11-21-2022, 06:32 AM
#2
The "memory test" involved assessing certain cognitive functions, and the outcomes indicated specific results.
V
velocity0621
11-21-2022, 06:32 AM #2

The "memory test" involved assessing certain cognitive functions, and the outcomes indicated specific results.

E
ElLokito0324
Member
178
11-23-2022, 05:21 AM
#3
memtest86 4 passes no errors
E
ElLokito0324
11-23-2022, 05:21 AM #3

memtest86 4 passes no errors

F
FuzzyMug
Senior Member
476
11-29-2022, 12:00 AM
#4
I recommend reinstalling Windows after wiping the disk completely—remove all partitions and then install. Make sure to back up any data before proceeding. Please let me know what happens next.
F
FuzzyMug
11-29-2022, 12:00 AM #4

I recommend reinstalling Windows after wiping the disk completely—remove all partitions and then install. Make sure to back up any data before proceeding. Please let me know what happens next.

F
Fioa
Junior Member
13
11-29-2022, 03:57 AM
#5
I performed a fresh installation of Windows 11. So far, there are no problems. If anything arises, I will let you know. Thanks!
F
Fioa
11-29-2022, 03:57 AM #5

I performed a fresh installation of Windows 11. So far, there are no problems. If anything arises, I will let you know. Thanks!

Z
Zentrela
Member
129
12-18-2022, 10:18 AM
#6
Reporting once more, it just shut down and restarted. Clearly a hardware problem. I think I’ll begin with a fresh PSU and proceed from there.
Z
Zentrela
12-18-2022, 10:18 AM #6

Reporting once more, it just shut down and restarted. Clearly a hardware problem. I think I’ll begin with a fresh PSU and proceed from there.

B
Buddy_The_Hero
Member
224
12-18-2022, 11:15 AM
#7
This is most likely the cause.
B
Buddy_The_Hero
12-18-2022, 11:15 AM #7

This is most likely the cause.

1
10ukkie10
Member
180
12-18-2022, 11:56 AM
#8
Reporting from here, rather than swapping the power supply immediately, I opted to fully take apart the PC just in case something was causing a short or malfunction. I even took out the GPU and thoroughly cleaned it using 91% iso. My suspicion about a short circuit was that sometimes the system wouldn’t auto-start, but would come back on when I gently moved the PC. When reinstalling the MOBO, I used all nine screws this time, whereas before I relied on just three or four. I’m not sure if this change would help, since I’ve always followed this method on my own builds. So far, only a few hours have passed and I’ve run stress tests with Cinebench, Prime95, and Unigine Superposition. I also played some games and watched YouTube without any problems. Still, I feel like this is the usual pattern. I’ll try different things and see if it returns to normal before reporting again after an update.
1
10ukkie10
12-18-2022, 11:56 AM #8

Reporting from here, rather than swapping the power supply immediately, I opted to fully take apart the PC just in case something was causing a short or malfunction. I even took out the GPU and thoroughly cleaned it using 91% iso. My suspicion about a short circuit was that sometimes the system wouldn’t auto-start, but would come back on when I gently moved the PC. When reinstalling the MOBO, I used all nine screws this time, whereas before I relied on just three or four. I’m not sure if this change would help, since I’ve always followed this method on my own builds. So far, only a few hours have passed and I’ve run stress tests with Cinebench, Prime95, and Unigine Superposition. I also played some games and watched YouTube without any problems. Still, I feel like this is the usual pattern. I’ll try different things and see if it returns to normal before reporting again after an update.