F5F Stay Refreshed Hardware Desktop PC becomes unresponsive during Windows boot following a black screen error in-game.

PC becomes unresponsive during Windows boot following a black screen error in-game.

PC becomes unresponsive during Windows boot following a black screen error in-game.

S
SlayDers
Junior Member
3
12-15-2016, 06:11 PM
#1
Hi,
I recently assembled a PC about four months ago, and it functioned properly until yesterday. During gameplay, I encountered a black screen, which forced a shutdown. Upon restarting, Windows would freeze during the loading screen. Now, every boot attempt causes it to freeze on the loading stage, even in repair mode. When I connected a Windows USB drive, it also froze within the recovery menu. Attempting to boot from Ubuntu resulted in similar freezing issues.

In the BIOS, everything appears normal, and XMP is disabled (all settings are set to defaults after an update). There were multiple BSODs before, accompanied by warnings such as CLOCK_WATCHDOG_TIMEOUT and KERNEL_SECURITY_CHECK_FAILURE.

I have tried the following:
- Booting in safe mode
- Using a Windows USB installation media
- Booting Ubuntu from a USB drive
- Performing a BIOS update
- Removing the GPU, replacing the SSD with an HDD, and swapping RAM sticks
- Clearing CMOS to allow the Windows USB installer to run until I clicked "install now," after which it froze

I’m currently considering a CPU, motherboard, or power supply failure, but I don’t have other components to test.

If anyone has suggestions on how to resolve this, I’d appreciate your help.
Thanks.
S
SlayDers
12-15-2016, 06:11 PM #1

Hi,
I recently assembled a PC about four months ago, and it functioned properly until yesterday. During gameplay, I encountered a black screen, which forced a shutdown. Upon restarting, Windows would freeze during the loading screen. Now, every boot attempt causes it to freeze on the loading stage, even in repair mode. When I connected a Windows USB drive, it also froze within the recovery menu. Attempting to boot from Ubuntu resulted in similar freezing issues.

In the BIOS, everything appears normal, and XMP is disabled (all settings are set to defaults after an update). There were multiple BSODs before, accompanied by warnings such as CLOCK_WATCHDOG_TIMEOUT and KERNEL_SECURITY_CHECK_FAILURE.

I have tried the following:
- Booting in safe mode
- Using a Windows USB installation media
- Booting Ubuntu from a USB drive
- Performing a BIOS update
- Removing the GPU, replacing the SSD with an HDD, and swapping RAM sticks
- Clearing CMOS to allow the Windows USB installer to run until I clicked "install now," after which it froze

I’m currently considering a CPU, motherboard, or power supply failure, but I don’t have other components to test.

If anyone has suggestions on how to resolve this, I’d appreciate your help.
Thanks.

W
223
12-16-2016, 09:45 PM
#2
Did a BIOS update occur? For clarity, what BIOS version is installed on your motherboard? Which two RAM slots are being filled on the board? Have you attempted to run with a single stick of RAM? If you suspect the power supply unit could be the issue, remove the dedicated GPU from the system and shut it down. With reduced power demand or stress on the PSU, if the setup starts up successfully, it may indicate the PSU is unable to provide sufficient power to all components—possibly a faulty unit if it was new when purchased. You might try installing the operating system on another drive to eliminate your drive as the source of the problem.
W
WitherStarWolf
12-16-2016, 09:45 PM #2

Did a BIOS update occur? For clarity, what BIOS version is installed on your motherboard? Which two RAM slots are being filled on the board? Have you attempted to run with a single stick of RAM? If you suspect the power supply unit could be the issue, remove the dedicated GPU from the system and shut it down. With reduced power demand or stress on the PSU, if the setup starts up successfully, it may indicate the PSU is unable to provide sufficient power to all components—possibly a faulty unit if it was new when purchased. You might try installing the operating system on another drive to eliminate your drive as the source of the problem.

F
Fredster79566
Junior Member
38
12-17-2016, 09:00 PM
#3
BIOS is AMI 7D96v14. I've already tested with one stick of RAM in each slot and also switched between two. I removed everything already—the PC is motherboard, CPU, RAM, 500GB HDD, 3 case fans, and the cooler—and the issue still exists. If I turn off the GPU, how can I confirm if the OS is booting?
F
Fredster79566
12-17-2016, 09:00 PM #3

BIOS is AMI 7D96v14. I've already tested with one stick of RAM in each slot and also switched between two. I removed everything already—the PC is motherboard, CPU, RAM, 500GB HDD, 3 case fans, and the cooler—and the issue still exists. If I turn off the GPU, how can I confirm if the OS is booting?

O
Oxidian_LP
Member
205
12-17-2016, 09:19 PM
#4
Was das Entfernen des HDD und das Starten von Ubuntu über USB eine Option gewesen?
O
Oxidian_LP
12-17-2016, 09:19 PM #4

Was das Entfernen des HDD und das Starten von Ubuntu über USB eine Option gewesen?

J
Joelis7
Member
52
12-18-2016, 05:33 AM
#5
Attempted fixes only with the motherboard, CPU, RAM, and the same problem persists. I believe sending the motherboard back would be the best option.
J
Joelis7
12-18-2016, 05:33 AM #5

Attempted fixes only with the motherboard, CPU, RAM, and the same problem persists. I believe sending the motherboard back would be the best option.

J
jaap220
Senior Member
369
12-18-2016, 08:51 AM
#6
In this situation, it's quite probable it's the MOBO. Still, I recommend testing the Memtest bootable USB (see here: https://www.memtest86.com/download.htm) to confirm your RAM is functioning properly.
J
jaap220
12-18-2016, 08:51 AM #6

In this situation, it's quite probable it's the MOBO. Still, I recommend testing the Memtest bootable USB (see here: https://www.memtest86.com/download.htm) to confirm your RAM is functioning properly.

G
Gladiador70
Senior Member
698
12-18-2016, 08:45 PM
#7
I completed the test and confirmed no issues were present.
G
Gladiador70
12-18-2016, 08:45 PM #7

I completed the test and confirmed no issues were present.

I
iXefo
Member
104
12-20-2016, 02:33 AM
#8
I returned the motherboard and they confirmed there was nothing wrong, so I received it back. I purchased a new power supply, but it still doesn’t work. Could it be the CPU?
I
iXefo
12-20-2016, 02:33 AM #8

I returned the motherboard and they confirmed there was nothing wrong, so I received it back. I purchased a new power supply, but it still doesn’t work. Could it be the CPU?