Last week I completed the setup of my office internet using Spectrum. Right now it runs on an Arris Modem/Router setup, which I recognize as subpar and intend to replace. The main issue is connectivity. Out of the five computers linked to the network, only my laptop—a Dell Inspiron 15-7577—is experiencing difficulties accessing the internet, whether via 5G Wi-Fi or Ethernet through the phone system. Essentially, I can connect to Wi-Fi for short bursts (up to a few minutes) before losing service, but still remain tied to the 5G network. The same problem occurs with Ethernet, though I find 5G more reliable. This inconsistency makes sense only if something is wrong with my computer itself. I've attempted to renew my IP address using commands like 'cmd' and 'ipconfig /renew,' but it didn't resolve the issue. I suspect the problem lies on my end, as the router appears functional. I've attached a CMD log spanning about 10–20 minutes of pinging 8.8.8.8. Note: If I disconnect and reconnect from Wi-Fi after losing internet, I regain access. cmdlog.txt
This Saturday, turned off the Wi-Fi or network card driver and restarted the computer. The issue was resolved right away.
Understood, I'll attempt it and get back to you soon. Best of luck!
Apologies for the delayed reply; it applies solely to this network, irrespective of Wi-Fi or Ethernet usage
This appears to be a long-standing Windows issue that many users struggle with and often end up trying to fix by reinstalling the operating system. You might consider testing a Linux distribution such as Ubuntu from a USB drive for fun, though I hope it works smoothly.