Packet loss issue need help

F5F Stay Refreshed Power Users Networks Packet loss issue need help

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deag190
Junior Member

11-07-2020, 06:40 PM

#11

It's accurate since I experienced problems even when viewing a video on my phone about 10 feet from the modem. Perhaps I'll consider switching to AT&T Fiber in the future.

deag190

11-07-2020, 06:40 PM #11

It's accurate since I experienced problems even when viewing a video on my phone about 10 feet from the modem. Perhaps I'll consider switching to AT&T Fiber in the future.

Smiky007
Junior Member

11-08-2020, 08:09 AM

#12

Yea coax is securely fastened, not shifting or slipping. The Xfinity gateway has been restarted twice already, but I’m still puzzled about the next steps. A bit of guidance would be really helpful.

Smiky007

11-08-2020, 08:09 AM #12

Yea coax is securely fastened, not shifting or slipping. The Xfinity gateway has been restarted twice already, but I’m still puzzled about the next steps. A bit of guidance would be really helpful.

1405snowflake
Junior Member

11-14-2020, 06:06 PM

#13

It seems you need to handle this independently since we don’t provide xfinity gear. The setup on our cable modem might differ from theirs, so I recommend checking 192.168.100.1 in a web browser yourself.

1405snowflake

11-14-2020, 06:06 PM #13

wiggo2007
Junior Member

11-14-2020, 07:50 PM

#14

Check your modem/router by sending a signal to confirm it's working properly. If the issue isn't local, restart the device. Ensure there are minimal splitters on the coaxial connection to the outside. If problems persist, contact customer support—they may replace the gateway or send a technician.

wiggo2007

11-14-2020, 07:50 PM #14

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