Packet loss issue need help
Packet loss issue need help
While enjoying my typical games like TF2 and SMITE, I experience significant lag spikes lasting around 20 seconds. The ping jumps from normal levels of 34 or 46 to over 700. When I run the command ping 8.8.8.8 -t -4 during the issue, it just displays "request timed out." During League of Legends playthroughs, the ping fluctuates between 34 and 800, then drops again. The CMD ping doesn’t time out but shows a value of 700. On Discord, I see packet loss at 60.4% or 34.8%. What methods can help identify the cause? I’m using Xfinity Wi-Fi with an Eero Mesh router connected. Any advice would be greatly appreciated.
It seems like you're describing a situation where someone on the call is still speaking while you can't hear them, and the game keeps going smoothly—like Tracer's movements in TF2.
Remove any background tasks using bandwidth, update Ethernet NIC drivers, and disable power-saving settings on Wi-Fi or Ethernet NIC. Open Device Manager, navigate to Ethernet NIC, right-click and select Properties, go to the Advanced tab, and turn off Energy Efficient Ethernet, Green Ethernet, Power saving mode, advanced EEE, Gigabit Lite, and Priority and VLAN. Enable auto negotiation to 1Gbps full duplex. If these options aren't available, it indicates unsupported features. Also, check the Power Management section and disable "allow the computer to turn off this device." Installing the driver is necessary as it will reset these settings.
Attempted to install the NIC drivers, but it failed since it's a Realtek gaming 2.5GbE family controller Ethernet driver. Check the download page, as Realtek seems to have removed it.
Windows update might deliver the latest version; consider using that instead. Check the Realtek site if needed. Avoid the one you received—my new version is from their website. Run the uninstaller in the driver tool (make sure Ethernet is unplugged so Windows update doesn’t install a random driver), then proceed with installation. Install_Win10_10071_03102024_04252024.exe
It could indicate a problem at the peering point. The signal might be weak as it enters the Xfinity gateway. There could be network congestion affecting performance. A physical fault in the cable or connection inside or outside the home might be involved. My first step is to verify all coax connections are secure. Then I’ll restart the Xfinity gateway. Finally, I’ll review the signal statistics to confirm they fall within acceptable ranges and compare them to known standards.