Overheating issue with MSI Raider GE68 hx 13vi causing crashes
Overheating issue with MSI Raider GE68 hx 13vi causing crashes
Hello, I purchased this laptop in early January 2024 with an upgraded SSD and RAM from the official MSI store. From the start it overheated, hitting 95°C during Cinebench R24 multi-core tests, which led to thermal throttling, but stayed around 80-90°C during regular tasks or gaming after some adjustments. Starting in December 2024, the throttling became more frequent, and from January 2025 I experienced crashes and restarts often. I adjusted both core and ring voltages by 100mV, lowered clock speeds to 3.7GHz for 4 cores and 2.8GHz for the remaining 4 cores, reduced power limits to 60W and 74W respectively, and had the heatsink re-pasted at an MSI-certified service center due to a damaged screw. Although this helped cut down restarts, the heat and performance problems persisted. Recently, while checking the hardware info, I saw the PCH temperature was still too high even when idle—reaching 90°C and only dropping to 80°C with CoolerBoost enabled. I've attached the HWinfo data. At this stage, I'm unsure what further steps I can take on my end. Any advice would be greatly appreciated. P.S. Following the Intel 13th and 14th generation issues, MSI released an updated BIOS, but it uses microcode 113 instead of the original 129/12B. Edited April 20, 2025 by ArniBandyo – copied twice by mistake.
I purchased my new laptop (R9 7940hx) right away and also got this model for $30 that looks great. It includes a dust filter, which is nice because the ones in the original laptop weren’t as effective. It helps keep temperatures around 10-20°C lower. I’m surprised people don’t want a laptop without a cooler—my old Lenovo works fine, but it’s not great for gaming without a $15 cooling pad. To me, a laptop is portable, but it definitely needs power and extra cooling for serious gaming.
You wouldn't want to send a brand-new laptop back if it's overheating. Use the provided link to find a cooling pad that draws power from one of its USB ports.
It seems most opinions pointed out that the temperature range is typical for this CPU/laptop. Problems began in December, but it remains under warranty. If no fix works, it’ll be the final option. Unfortunately, I rely on this machine every day for work and don’t have a backup plan. I’ve been using the laptop cooler since the start: https://www.thermaltake.com/thermaltake-...0-rgb.html
I'm using this thermaltake setup: https://www.thermaltake.com/thermaltake-massive-20-rgb. It just got a thermal repaste from an MSI-certified service center. All fans and components are well-maintained. The GPU (RTX4090 M) stays cool, reaching 60-70°C at most during normal use and around 80±2°C during testing.
I own the same laptop. It came with a deal at Costco in September or October 2023 roughly. Initially, everything worked perfectly without any issues. However, after some gaming sessions with friends, I started noticing overheating and sudden shutdowns. At first, I managed to ease the problems by adjusting the fan settings while gaming, but now those fixes aren’t working anymore. I’ve been researching extensively to pinpoint the cause. I found some mentions of DDR5 being sensitive to heat, while others suggested cleaning the components and using a cooling mat—none of which seem very helpful. This seems to align with what I’ve observed. Right now my system is down because it’s not functional in this condition, and I plan to upgrade. I’m considering adding more RAM, cleaning up the setup, and using a better thermal paste like ptm7950 instead of the default. I’ll look into installing a heat sink or improving cooling around the power controller and see how that goes. Sorry for missing stats or visuals now; once it’s back online I’ll run a full test campaign to check if the shutdowns disappear.