Outlook 2021 Personal folders are omitted during export...
Outlook 2021 Personal folders are omitted during export...
The user is trying to move Outlook personal folders to a new laptop, but only a few folders are moved when using Outlook 2021.
Backstory:
The user (a colleague), has Gmail for around 14 years, but uses Outlook to manage emails.
He has been creating hundreds of personal folders in Outlook throughout the years, but on Gmail there are only a dozen of them. It appears at one point in history (2012), Outlook and Gmail stopped synching.
He has not been checking Gmail for years, so until now he realizes the discrepancies between Outlook and Gmail.
Since exporting and importing (.pst) is not getting all the personal folders, does anyone here knows of another way to move personal folders to a new computer?
Transfer the .pst file from the previous system to the current one. This method has been used consistently throughout history. If the folders are missing, they likely do not exist.
The folders are present and contain material,... I have observed them.
Indeed, I also believed that moving the .pst file would achieve this, but it doesn't work.
Only a limited number of folders, which also show up in Gmail, are being moved.
If that's the case then you need to run a repair on the .pst.
https://support.microsoft.com/en-us...-a...458afc5253
If you still don't see those folders then they never existed in that file to begin with or were deleted by the rebuild/index process due to file corruption. If this .pst dates from Office 2004'ish then there is a 2GB file size limit, at which the file is lost forever if even a single character is added.