Only BIOS appears during startup on this MSI B560M-A pro model.
Only BIOS appears during startup on this MSI B560M-A pro model.
Hello, I've been working on fixing a friend's computer but faced some issues. At first, the power supply failed and he couldn't turn on the PC after checking it and testing a spare. We replaced the power supply and everything worked fine. Later, upon returning home, he noticed the USB 3 ports were dead and the modem stopped functioning. Since the machine was old, we swapped out the other components but kept the video card intact, which still worked without problems. We currently have a MSI B560M-A Pro with an i5 10400F, 16GB DDR4 3200 RAM, a Corsair 750W power supply, and a WD 500GB NVMe M.2 drive. Everything is set up without issues, though the PC only boots into BIOS. I've tried removing all old drives and using just the M.2 slot, but it doesn't appear in the BIOS menu. If I connect a Windows USB installer, it lets me start the process, but no drives show up at all.
Both installation attempts failed, but I connected the M.2 using an adapter to my PC and it appeared correctly. It now shows in the BIOS, though that’s the end of it. The board is brand new.
Refers to a PCI card with a M.2 port. Clarifies whether "bios menu" refers to the main BIOS or the boot menu, since it should appear in the boot options. Checks if BIOS has CSM enabled; if not, enables it and verifies drives appear after saving and restarting.
Sorry, I don't understand how to remove a reply or if it's even doable. Just starting here, lol.
I reported that the USB 3 ports stopped working and I swapped them out. Did you also change the motherboard? Also, the modem isn’t connecting, so it seems unrelated to your computer’s performance. This issue would only affect internet access. If the M.2 device isn’t showing up in the BIOS, try reinserting it into the motherboard. If it appears in the BIOS but not in Windows Installer, add the IRST driver to the USB flash drive. When choosing where to install Windows, look for the IRST driver on the flash drive.
I swapped out the board and had to fix everything else since it was outdated and couldn’t find a suitable replacement. We think the power surge caused the damage to both the modem and the board. The modem itself isn’t the main issue, just as a reference to what happened.
CSM refers to Compatibility Support Module, a function that may need activation in specific motherboards to recognize SATA storage. It’s generally safe to try, though it might not cause issues. The option is usually found in your BIOS settings, but I can’t specify the exact location since BIOS varies widely. Most modern BIOS versions include a search tool to locate it. After enabling CSM, remember to reboot and save your changes, or else the SSD devices won’t appear.