One game causes my internet to drop unexpectedly.
One game causes my internet to drop unexpectedly.
Hello.
This is a very awkward issue...
I purchased a game called "The Last Oricru" today shortly after the release and ever since then whenever I’m playing it my internet turns off after about 10-15 minutes. After that, if I try to restart or turn off the PC the computer itself just keeps running but my screen is off and I cannot do anything but do a hard shutdown.
What is this? I have never seen anything like this. I am not playing the game in an online coop or anything, so how come it crashes my internet in such a weird way and makes it impossible for me to properly turn the PC off??
Thank you in advance for any tips!
Hi,
Are you experiencing complete internet shutdowns, including phone Wi-Fi? Does the router automatically power itself off and on again? If that's the case, it might be due to overheating or a hardware issue. In the past with the SuperHub 1 in the UK, similar problems occurred where the router would restart repeatedly during Steam downloads. Could also be a virus problem—would you like to run a scan using Windows Defender? I assume you're running Windows 10 or 11?
I probably should’ve mentioned that (sorry!) but it only stops the internet on the PC, the router is all good. Also, I’m using an ethernet cable on the PC.
I have Windows 10.
It’s strange you think it might be virus-related because that’s what’s been on my mind—this thing behaves like a virus. I mean, when I turn off the game, Steam, log out and back in, there’s still no internet. I ran a network scan with nothing to show. I tried sleeping the PC instead of shutting it down or restarting, but it keeps this weird behavior: my keyboard and mouse lights stay on (they always do in sleep), half the PC lights dimmed, but the fan and CPU cooler lights stay on with the generic RGB display.
I ran a full ESET scan about a week ago, and before installing the game, my quick Windows Defender scan almost stopped halfway through (lol). Should I run another full ESET scan? Could it be that simple?
I believe you should start by checking some diagnostics for your Windows setup.
Follow these steps:
Open
Start
Search for
Command Prompt, right-click the top result, and choose the
Run as administrator option.
Enter the command: DISM /Online /Cleanup-Image /RestoreHealth
Quick note:
If the command seems stuck, it’s normal. After a short wait, it should finish properly.
Once done, remain in the Command Prompt and type in the black box, then press enter.
Run sfc /scannow
Wait for completion, then share the results here.
Also, how long have you been using your computer or Windows?
Do you frequently install or use many different software programs?
Completed the fix and the scan reported:
"Windows Resource Protection detected damaged files and fixed them.
For online fixes, information is found in the CBS log file at
windir\Logs\CBS\CBS.log. For instance C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are in the log provided by the /OFFLOGFILE option."
The CBS file on the C drive contains a lengthy list I don’t fully grasp.
I’ve had this computer/windows for about a year now.
I’m someone who wants as few unnecessary programs as possible, so only essential software is installed.
It might be a false positive in the game being read by WD. Have you considered applying an Exclusion for the game in Windows Defender? It's also wise to avoid using two antivirus programs simultaneously on your PC—pick either Windows Defender or ESET, but not both. System restarts often occur when multiple AVs compete for control of the device's security.
I completed the general system quick scan as intended.
I also enabled the defender specifically for this task, and I only use ESET.
Yes, it's installed on Steam.
I'll check again tomorrow if the Windows repair and scan have made any progress, though I'm pretty sure my PC is wearing out from all the frequent shutdowns. 😊
If that's the situation, perhaps it's worth starting fresh with a clean installation of Windows?
You mentioned it was a Windows Defender scan. Usually WD doesn't freeze during a scan, but if it detects anything suspicious, it tends to isolate it. If it can't handle that, it might point to corrupt system files, making sfc /scannow a sensible step.
I just meant that frequent hard shutdowns might not be beneficial for the PC, so I prefer a clean install or reinstall of Windows as the only option if needed.