On Windows 10, BSODs occurring every two days are not observed when using the win verifier.
On Windows 10, BSODs occurring every two days are not observed when using the win verifier.
Hello everyone.
Over the past three months I've faced issues with random BSDO. It began after installing a new USB keyboard, but I've ruled that out now. I've reinstalled Windows 10 twice, yet the problem continues.
I've attempted every possible fix, run memory tests and stress tests, but no hardware fault was detected.
It appears my computer crashes when using YouTube in edge mode. What's more odd is that I didn't experience BSDO for over five days while testing the Ntoskrnl.exe driver, which seems to be the main cause of crashes. Occasionally, crashes occur during gameplay.
I've gathered all the mini dump files and would appreciate any advice on resolving this.
Thanks!
After four months of trying to resolve the issue with my PC, I reached out to PSS support (Performance Supported States - AMD "Cool 'n' Quiet") in the BIOS settings. Four days after turning off this feature, I haven’t experienced a BSOD. I attempted various fixes but eventually had to disable the PSS option in BIOS. The crashing occurred after reviewing kernel and Filter Manager details in the Microsoft Community. Conclusion: if hardware is fine and no third-party drivers are involved, the most likely reason is power management settings. I hope this provides some clarity.
The specifications of the PC are unclear, but the reports indicate partial information. The crash isn't due to ntoskrnl, as it's merely a result of something that failed. NTOSKRNL manages drivers, power, and memory, acting as a bridge between hardware and applications. It was mistakenly blamed, but it's not the root cause. To locate errors more effectively, try using a driver verifier without targeting a Windows process. Regarding stress tests, no details were provided.
conversion of dump files report - 1st 5 dumps - https://jsfiddle.net/mkLx2gwr/show remaining dumps - https://jsfiddle.net/decu29y5/show Outcomes (I haven't carried this out for a while, so a bit outdated, and the program will lack many driver details) File: 082923-7843-01.dmp (Aug 29 2023 - 19:41:52) BugCheck: [MEMORY_MANAGEMENT (1A)] Likely reason: memory corruption (Process: msedge.exe) Duration: 0 Day(s), 0 Hour(s), 12 Min(s), 24 Sec(s) File: 082823-6375-01.dmp (Aug 29 2023 - 06:52:27) BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)] Likely reason: memory corruption (Process: HeroesOfTheSto) Duration: 0 Day(s), 3 Hour(s), 03 Min(s), 35 Sec(s) File: 082423-6765-01.dmp (Aug 25 2023 - 04:37:47) BugCheck: [MEMORY_MANAGEMENT (1A)] Likely reason: memory corruption (Process: WerFault.exe) Duration: 0 Day(s), 0 Hour(s), 06 Min(s), 44 Sec(s) File: 081423-6234-01.dmp (Aug 15 2023 - 04:50:19) BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)] *** WARNING: Timestamp verification not possible for nvlddmkm.sys Likely reason: memory corruption (Process: tlou-i.exe) Duration: 0 Day(s), 1 Hour(s), 18 Min(s), 15 Sec(s) File: 071523-10578-01.dmp (Jul 15 2023 - 18:36:42) BugCheck: [MEMORY_MANAGEMENT (1A)] Likely reason: memory corruption (Process: Battle.net.exe) Duration: 1 Day(s), 11 Hour(s), 40 Min(s), 20 Sec(s) File: 071323-19296-01.dmp (Jul 13 2023 - 07:29:47) BugCheck: [DRIVER_VERIFIER_DETECTED_VIOLATION (C4)] Likely reason: memory corruption (Process: csrss.exe) Duration: 0 Day(s), 1 Hour(s), 03 Min(s), 45 Sec(s) File: 072123-14406-01.dmp (Jul 22 2023 - 04:20:55) BugCheck: [PAGE_FAULT_IN_NONPAGED_AREA (50)] Likely reason: memory corruption (Process: System) Duration: 0 Day(s), 2 Hour(s), 18 Min(s), 15 Sec(s) *** WARNING: Timestamp verification not possible for nvlddmkm.sys Likely reason: memory corruption (Process: tlou-i.exe) Uptime: 0 Day(s), 1 Hour(s), 42 Min(s), 08 Sec(s) File: 081323-6546-01.dmp (Aug 14 2023 - 02:46:13) BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)] *** WARNING: Timestamp verification not possible for nvlddmkm.sys Likely reason: dxgmms2.sys (Process: tlou-i.exe) Duration: 0 Day(s), 2 Hour(s), 18 Min(s), 15 Sec(s) File: 071223-6578-01.dmp (Jul 13 2023 - 05:33:34) BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)] *** WARNING: Memory corruption detected Likely reason: memory_corruption (Process: tlou-i.exe) Uptime: 0 Day(s), 1 Hour(s), 03 Min(s), 45 Sec(s) Processes mentioned are not the cause. Note: Recent issues linked to Nvidia GPU drivers Jul 13 2023 nvlddmkm.sys Nvidia Graphics Card driver http://www.nvidia.com/ Consider running ddu in safe mode, removing drivers, then booting normally and trying older versions. Guide on performing a CLEAN install of your video card drivers. Updated 9-19-19 – How to cleanly reinstall graphics card drivers using Wagnard tools Display Driver Uninstaller Forums. Check for updates on Ethernet drivers – Download Win10 Auto Installation Program (NDIS) from the Windows header: https://www.realtek.com/en/componen...
Initially, I appreciate your patience and the effort you put into reviewing my logs. If I were nearby, I would purchase you a beer. I can only express my gratitude and well wishes for your family.
Now, addressing your inquiries:
a) Yes, I understand your point. However, there weren't many non-Microsoft drivers available. The current driver list is available in the link. Still, it has been five days without BSOD, which is what bothers me.
b) I ran Memtest 86 with minimal 8 passes per module and a combined 4 passes. I also performed a Prime95 test, but I didn't let it run long because the processor temperature rose too high—about 5 to 7 minutes. I avoided any risk.
I have already updated the Ethernet drivers.
Realtek PCIe GbE Family Controller - 10.66.621.2023 - 21.6.2023. Prior to your comment.
Should I attempt installing older nvida drivers? Perhaps in May 2023?
The machine has been functioning smoothly all day after today's BSDO (29.08.). I even played the last of us for a few hours without any issues.
The motherboard BIOS is up to date.
CPU-Z suggests updating the Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller.
Current version: 5.12.0.38 (from 09/15/2022)
Proposed update:
2.0.0.14 (from 07/18/2023)
amd_chipset_software_5.08.02.027.exe
Operating System: Windows 10 Professional (X64) 22H2
Install date: 7/12/2023
Processor: AMD Ryzen 5 3500, clocked at 4.10 GHz
Core count: 6 physical, 6 logical
Socket: AM4 (1331)
CPU temperature (core 0): 58.75 °C
Motherboard: Micro-Star International Co., Ltd. B450M-A PRO MAX (MS-7C52), SKU to be determined
Version: 3.J0
Date: 7/7/2023
Chipset: Northbridge – AMD Ryzen SOC
Revision ID: 00
Southbridge – AMD B450
Revision ID: 51
Memory: 32 GB DDR4 at 3.2 GHz (1.6x2 GHz)
Timing: 16.0 clocks, 18 clocks, 36 clocks, 1 TT
Memory chip: Kingston 16 GB
Max freq: 1200 MHz
Bandwidth: DDR4-2400
XMP: 1600 MHz
Graphics card: NVIDIA GeForce RTX 3060
DirectX version: 12.0
Core clock: 210 MHz | Memory clock: 405 MHz
Hard drive: TOSHIBAHDWD220, 1.82 TB SATA III
Firmware: KP000ASATA, Rev 2.6
SSD: PNY480GBSATASSD, 447.13 GB SATA III
Firmware: V0414A0SATA, Rev 2.6
Network: Realtek Semiconductor RTL8111/8168/8411 PCIe Gigabit Ethernet Controller
Adapter type: ethernet
Software Loopback Interface
Multimedia card: NVIDIA Corporation GA106 High Definition Audio Controller
Audio controller: AMD Starship/Matisse HD
Keyboard: China Resource Semico USB Input Device
Screen(s): ASUS VS247
Dimensions: 23.4" (52 cm x 29 cm)
Resolution: 1920 x 1080
Manufacture date: 11/11/2013
Aspect ratio: 16:9
Video input: Digital Signal
USB peripheral: Microsoft Corp. SideWinder Mouse
Adapter type: ethernet
Multimedia card: China Resource Semico Memory
Adapter type: Loopback
Multimedia card: China Resource Semico Memory
Adapter type: USB input device (multiple entries)
Mouse: Microsoft Corp. SideWinder Mouse
Screen: 23.4" (52 cm x 29 cm), manufactured 11/11/2013, 16:9 ratio
That's not nearly enough for Prime 95; it should run for a day or so.
Nvidia drivers – how often do you typically update them? I think it doesn’t always matter to have the newest drivers if you're using an older card. You might try running DDU and instead of downloading drivers from Nvidia, just use Windows Update and let it locate the right ones. They’re still from Nvidia, but they’re just older versions.
What power supply do you have? It seems like you only noticed a few issues.
How old is that mouse? I didn’t know Microsoft still made sidewinders; I had one years ago. Probably just using its drivers, I guess.
I hope they fix it so Windows doesn’t assume the Ryzen CPU is always running at full speed. It should think mine is 4.5 even though it never reaches that speed.
I can see the driver list in the dumps. The only ones I didn’t suggest updating were sound drivers from Realtek and AMD chipset drivers.
I usually leave sound drivers alone because they can get messy.
Just install the chipset drivers – you don’t need RAID or Storemi.
https://www.amd.com/en/support/chipsets/...t-am4/b450
It’s possible you already have these, since AMD driver packages include several drivers and not all of them are updated together in a single pack. I can see a new program in the latest that isn’t listed here.
Hello.
Regarding the stress test, thank you for the details. I didn’t want to take any risks. When I noticed the red temperature readings on the monitor, I halted the test.
Nvidia drivers – Before all this, I hadn’t been paying much attention. Now I’m attempting to keep drivers updated regularly. My computer is just a year old, so this will be the next step. Yesterday I ran the update, so I used DDU to remove the Nvidia driver and let Windows 10 install the new ones automatically. It’s a fresh card. (Pegasus, I think). The following step will be trying Windows 11.
Soundriver – Realtek Semiconductor Corp., version 6.0.9514.1, released on 9.5.2023. It seems fine. Finding suitable drivers is becoming increasingly challenging, except for Nvidia.
AMD chipset – I updated last night, but it didn’t seem like a real update occurred. I installed or updated around 5 or 6 drivers, though the versions appear to match what the device manager shows. CPU -Z still indicates I’m missing the latest driver version.
FCH SMBus Controller (current: 5.12.0.38 from 09/15/2023; proposed 2.0.0.14 from 07/18/2023)
PSU is ARGUS. 620 W (maybe I should double-check this again – it could be as low as 420 W).
I suspect the mouse is over 15 years old.
It’s Sidewinder.
4 days without any issues, then on the fifth day after lunching the Last of Us game. Ready to test older drivers.