Omen X 65 Emperium affected by new update for NVIDIA shield
Omen X 65 Emperium affected by new update for NVIDIA shield
I’m really frustrated. A while ago I purchased a 65-inch monitor with an integrated Nvidia shield. I really enjoy this display, but it recently got a forced OTA update and now it acts like the shield is a separate Nvidia device. The remote can’t load the on-screen content anymore, and adjusting volume only works through the shield input. Changing the volume or input via the remote isn’t possible. It seems I received an update for a standalone Nvidia unit, and there’s no way to revert it.
I reached out to HP, spent hours on the phone, but they didn’t understand my situation. One representative claimed all software was Microsoft-made, which didn’t help. Eventually, someone said the monitor’s software is from Nvidia, updates come from them, and they can’t do anything else.
I’ve been in touch with Nvidia, sending their emails, but they keep trying to fix the remote or HDMI connection. It’s clear they think I’m asking why my shield can’t control volume like it should. I’ve tried shifting the conversation several times.
This is getting overwhelming. I own two of these monitors, each costing around $4000. I have no idea what to do next. Worse, one monitor’s control stick on the back is broken, so I can’t change inputs or access settings through the remote or the stick. If anyone has advice, please share it. I’m also ready to send over my previous emails with Nvidia.
You're experiencing the same problem, right? Anyone else facing this challenge?
I’ve been struggling with my hair for several months, but tonight I finally downgraded both my Omen Emperium 65 monitors to Android 8.2.0 and everything is functioning smoothly. You’ll need: USBA data cable (see this link https://www.amazon.com.au/Cable-Rankie-2...01KRO8D20/), a USB keyboard for PC/Laptop with USB 2.0 port (or a USB-C hub with USB 2.0 ports), the NVIDIA SHIELD TV 2017 Recovery OS Image version 8.2.0 (available at https://developer.nvidia.com/gameworksdo...nal,shield), and Fastboot/ADB tools. Follow these steps:
1. Install Fastboot/ADB.
2. Unzip the NVIDIA SHIELD TV 2017 Recovery OS Image version 8.2.0 to the same folder (C:\ADB).
3. Connect the keyboard via the USB port beneath the Ethernet connection.
4. Connect the USBA cable to the second USB port, and plug the other end into the PC’s USB 2.0 port.
5. Power off the monitor or switch it off.
6. Press the A key and B key simultaneously while keeping the A+B keys down.
7. Once Fastboot menu appears, tap the down arrow on the keyboard and lift all fingers off.
8. After reboot, open Command Prompt (CMD), navigate to CD\ADB, and follow these commands one by one:
- fastboot oem unlock
- fastboot flash staging blob
- fastboot flash boot.img
- fastboot flash recovery
- fastboot flash system
- fastboot flash vendor
- fastboot oem lock
- fastboot reboot
After restarting, Android 8.2.0 will be installed and the remote should work just like before.