F5F Stay Refreshed Hardware Desktop Old headset functions properly, new one doesn't work (same model)

Old headset functions properly, new one doesn't work (same model)

Old headset functions properly, new one doesn't work (same model)

E
Egype
Junior Member
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44
04-29-2017, 05:37 AM
#1
Hey Everyone,
I recently got a new version of my previous headset. (The plastic on the headset has started to snap as is very old, so wanted a new one).
Headset: Hyper X Orbit S
Windows: 11
Desktop
USB Ports: 3.0
When using my old heaset (same cable) it works fine, I get audio, the lights work normally also.
When pluggin the new one in it has a hard red light on the side with occasional flashing of purple (The red is meant to be flashing blue). I get no audio and get a windows error of "Unknown USB Device (Device Descriptor Request Failed)
I have tried uninstalling all the device drives, updating windows to the latest possible, turning the headset off for a few mins to fully shutdown then re-trying it. Plugged it in when the PC is on, plugged it in when the PC is off and then turned it on. But nothing works.
I can't install the drivers for the headset as cannot find them online. (Don't think the drivers exist). The only thing that exists is the Firmware which I updated on my old headset in the past. But I need it to conect before I can do that on this one. As it needs to load into the software.
I'm out of idea's and am desparate for help
Reply
Reply
E
Egype
04-29-2017, 05:37 AM #1

Hey Everyone,
I recently got a new version of my previous headset. (The plastic on the headset has started to snap as is very old, so wanted a new one).
Headset: Hyper X Orbit S
Windows: 11
Desktop
USB Ports: 3.0
When using my old heaset (same cable) it works fine, I get audio, the lights work normally also.
When pluggin the new one in it has a hard red light on the side with occasional flashing of purple (The red is meant to be flashing blue). I get no audio and get a windows error of "Unknown USB Device (Device Descriptor Request Failed)
I have tried uninstalling all the device drives, updating windows to the latest possible, turning the headset off for a few mins to fully shutdown then re-trying it. Plugged it in when the PC is on, plugged it in when the PC is off and then turned it on. But nothing works.
I can't install the drivers for the headset as cannot find them online. (Don't think the drivers exist). The only thing that exists is the Firmware which I updated on my old headset in the past. But I need it to conect before I can do that on this one. As it needs to load into the software.
I'm out of idea's and am desparate for help

Reply
Reply
Y
Ytueur
Member
Find
54
05-09-2017, 05:42 AM
#2
The issue described suggests a possible problem with the headset's connection or hardware. According to the end user guide, this could indicate a defective, refurbished, or counterfeit product. It is recommended to check the purchase location and warranty status before proceeding further.
Reply
Reply
Y
Ytueur
05-09-2017, 05:42 AM #2

The issue described suggests a possible problem with the headset's connection or hardware. According to the end user guide, this could indicate a defective, refurbished, or counterfeit product. It is recommended to check the purchase location and warranty status before proceeding further.

Reply
Reply