NVMe SSD fails to appear on ASRock B450 Pro4 following power supply replacement.

S

SodumYT
Member

59

12-24-2018, 11:28 PM

#1

Hello everyone, I'm dealing with a problem on my ASRock B450 Pro4 motherboard and need some guidance. System Details: Motherboard model ASRock B450 Pro4 (BIOS v5.10), CPU Ryzen 5 1600 (Summit Ridge), GPU GTX 1070, RAM 16GB DDR4 primary drive, Boot setup Adata SATA SSD secondary drive (also using Kingston NVMe SSD), Power Supply MSI MAG A650BN (recently replaced after old one failed). Issue: The Kingston NVMe SSD in the main M.2 slot is not detected in BIOS or Windows anymore. After swapping the PSU, it still doesn't show up. Steps I've attempted: Reinserted NVMe SSD multiple times, reset BIOS to defaults, cleared CMOS, removed battery for over an hour, unplugged all other drives, tried another M.2 slot, used a different NVMe SSD (Silicon Power), verified functionality on another system, followed CPU reseating instructions. Despite these efforts, nothing appears. I've attached screenshots of the BIOS when only the NVMe is connected and images of the board and drives for reference. Any advice or assistance would be greatly appreciated. Thanks!

G

gogofrgl1234
Senior Member

718

12-26-2018, 05:28 PM

#2

Yes, there is another PC available for testing.

G

gluonic
Member

234

12-27-2018, 01:25 AM

#3

Ignore the troll

M

Mr_D_Trump
Junior Member

30

12-29-2018, 11:15 PM

#4

Looking for an alternative SSD for this setup? I think the hardware might be failing.

D

Dat_Asian_
Member

146

01-16-2019, 04:57 PM

#5

I verified the NVMe on another machine, and it functioned properly. I also checked another NVMe on this motherboard, but it wasn't recognized. Asrock explained that NVMe signal identification relies on the CPU, so I attempted a replacement, yet results remained unchanged.

I

Iya20154
Junior Member

21

01-19-2019, 12:45 PM

#6

I checked another NVMe drive on this motherboard, but it wasn't recognized. Asrock said the NVMe detection relies on the CPU, so I replaced it again, but the issue persisted. My SATA SSD and HDD are still working properly.

C

catarinabernas
Member

81

01-24-2019, 06:37 AM

#7

It collapsed due to a series of critical errors and external pressures.

F

FIZZY258
Member

248

01-24-2019, 01:17 PM

#8

I'm not sure. My computer stopped working one day, and I checked to see if the power supply had failed.

J

Jerryx01
Posting Freak

870

01-24-2019, 01:25 PM

#9

You might need to replace your motherboard if you see damage. Check for scorch marks on the CPU and socket. If it's covered by warranty, contact support to return or get a new one.

N

Nakamasaki
Member

239

01-24-2019, 03:47 PM

#10

I didn't notice any burn marks or similar issues. It seems strange that just NVME and the SATA M.2 aren't functioning, while the rest are working. The product is still under warranty, so I reached out to Asrock for assistance. Appreciate your support.