No output during the installation of new RAM.
No output during the installation of new RAM.
Your friend is trying to add another 16GB RAM stick but isn’t getting a proper connection to both monitors. Since you’re both just starting with PCs, it might help to check the cables, ensure the RAM is properly seated, and verify that the monitor ports are correctly connected. Let me know if you need more details!
Swap out the existing RAM, fully reinstall the BIOS, then insert the new RAM. Occasionally performance issues or problems like this can prevent posting. I experienced this with a machine that had XMP enabled; after adding another stick of RAM, it wouldn't post. It's usually simple to remove the old RAM, reset the BIOS to defaults, and then install the new one—works perfectly afterward.
He confirmed it too. The computer didn’t share any updates after he took out the new stick, leaving only the old one. That means he can’t even reach the BIOS anymore.