No one has shared such a clear issue with ASUS motherboards lately.

197

08-07-2023, 04:25 PM

I'm offering my motherboard and CPU to a friend who needs a budget PC for his daughter. He values appearance, so I kept the Aura lighting intact. While used items don't always need perfect looks, I wanted to be considerate. After testing it, I found out the board isn't compatible with Aura. I contacted Asus and they advised me to reach out to their technical support for further guidance. Do others have similar experiences with ASUS assistance?

Lovechurros

08-07-2023, 04:25 PM #1

992x
Senior Member

506

08-07-2023, 07:43 PM

Perhaps its age has already stripped it of backing?

992x

08-07-2023, 07:43 PM #2

Perhaps its age has already stripped it of backing?

billyPlayz181
Member

176

08-07-2023, 09:24 PM

It's still receiving updates. So, no.

billyPlayz181

08-07-2023, 09:24 PM #3

It's still receiving updates. So, no.

chloe848
Junior Member

08-08-2023, 06:08 AM

This refers to a warranty policy. Legally it states that once the warranty period expires, you're limited to receiving bug fixes and no further support, which is considered acceptable but unsatisfactory.

chloe848

08-08-2023, 06:08 AM #4

killingboss812
Junior Member

08-08-2023, 07:30 AM

It's not just about the issue. Be real—telling my mom I don't have that capability is really frustrating.

killingboss812

08-08-2023, 07:30 AM #5

It's not just about the issue. Be real—telling my mom I don't have that capability is really frustrating.

Eitheer
Junior Member

08-21-2023, 05:42 PM

Usually Asus customer service isn't great, and there are plenty of negative experiences to share. Unless you're talking about BIOS updates, the tech support seems pretty lacking.

Eitheer

08-21-2023, 05:42 PM #6

Usually Asus customer service isn't great, and there are plenty of negative experiences to share. Unless you're talking about BIOS updates, the tech support seems pretty lacking.

Ward12
Posting Freak

895

08-30-2023, 05:15 AM

Have you installed the Aura program or Armoury Crate software? The Aura version seems quite outdated; I’d remove it and switch to Armoury Crate for RGB support.

Ward12

08-30-2023, 05:15 AM #7

Have you installed the Aura program or Armoury Crate software? The Aura version seems quite outdated; I’d remove it and switch to Armoury Crate for RGB support.

JulianKillerYT
Junior Member

08-31-2023, 10:20 AM

JulianKillerYT

08-31-2023, 10:20 AM #8

DA_Red_Gamer
Member

225

09-01-2023, 12:02 PM

I ceased purchasing Asus mobos after they stopped supporting Windows 10 two years ago. I believe they’ll keep underperforming, so I no longer consider them worthwhile investments. Now I’m exploring MSI instead.

DA_Red_Gamer

09-01-2023, 12:02 PM #9