No internet connection from the modem/router device

SinAyy
Member

204

11-19-2022, 02:44 AM

Hello everyone, I'm trying to connect my Ethernet from the Pace 5268AC Router/Modem setup. There are no lights indicating status on either the front or back near the Ethernet ports. I'm using a 2013 MBP with AT&T service at 25MBps. Appreciate any guidance you can offer.

SinAyy

11-19-2022, 02:44 AM #1

rmk1205
Junior Member

11-20-2022, 12:28 PM

Yes, it is powered on.

rmk1205

11-20-2022, 12:28 PM #2

Yes, it is powered on.

Broflash
Senior Member

740

11-20-2022, 07:48 PM

Power, Wifi, Broadband1, and service lights are active. Restarted the modem several times. Ethernet has not worked before.

Broflash

11-20-2022, 07:48 PM #3

Power, Wifi, Broadband1, and service lights are active. Restarted the modem several times. Ethernet has not worked before.

3gilad3
Senior Member

735

11-30-2022, 04:37 PM

Have you explored another cable? Also verify it is connected to a yellow ethernet port.

3gilad3

11-30-2022, 04:37 PM #4

Have you explored another cable? Also verify it is connected to a yellow ethernet port.

Samara2005
Member

151

12-01-2022, 09:46 PM

Can I connect to the device using Wi-Fi? I'm checking if the ports are merely turned off in the GUI.

Samara2005

12-01-2022, 09:46 PM #5

Can I connect to the device using Wi-Fi? I'm checking if the ports are merely turned off in the GUI.

ladymorepork
Posting Freak

791

12-02-2022, 12:25 AM

I reviewed the instructions, but there’s no way to turn off Ethernet. It seems the issue might be with the cable or the MacBook itself, as I’ve noticed several devices with faulty Ethernet connections.

ladymorepork

12-02-2022, 12:25 AM #6

Rond_GR12
Junior Member

12-02-2022, 01:16 AM

No, the front Ethernet light should not be on when nothing is plugged in. It typically indicates a power issue or a faulty connection.

Rond_GR12

12-02-2022, 01:16 AM #7

No, the front Ethernet light should not be on when nothing is plugged in. It typically indicates a power issue or a faulty connection.

if_Reload
Junior Member

12-02-2022, 04:37 AM

Yes, the Wi-Fi is functioning well. I've been using it for about four years now.

if_Reload

12-02-2022, 04:37 AM #8

Yes, the Wi-Fi is functioning well. I've been using it for about four years now.