No internet access.

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deisel314
Member

112

10-07-2016, 11:11 PM

Hi, your PC connects via Ethernet but struggles with online services. You can browse websites normally, yet apps like Steam and the Windows Store don’t function. Windows 10 Pro is installed. Restarting the modem hasn’t resolved the issue. Have others faced similar problems?

deisel314

10-07-2016, 11:11 PM #1

Wicket1635
Member

157

10-08-2016, 08:50 AM

I can't directly open cmd.exe or run commands for you. However, you can copy and paste the command `ipconfig /all` into a command prompt window on your computer, and it will display the network configuration details. Let me know if you need help interpreting the results!

Wicket1635

10-08-2016, 08:50 AM #2

_NeoBl0X_
Senior Member

635

10-15-2016, 10:16 AM

Windows IP Configuration Host Name . . . . . . . . . . . : DESKTOP-DJ111HC Main DNS Suffix . . . . . . . : Node Type . . . . . . . : Hybrid IP Routing Active. . . . . . . : No WINS Proxy activated. . . . . . : No DNS Suffix Search List found. . . . . . : telenet.be Ethernet adapter Ethernet: Connection-specific DNS Suffix . : sitecomwlr4000 Details . . . . . . . : Intel® I211 Gigabit Network Connection Physical Address. . . . . . . : 24-4B-FE-5D-3C-7F DHCP enabled. . . . . . : Autoconfiguration available. . . . . : IPv6 Address present. . . . . . : 2a02:1811:cd1f:f00:dcb4:85ab: fab6:bb03 (Preferred) Temporary IPv6 Address. . . . . . : 2a02:1811:cd1f:f00:dc96:c574:d405:455c (Preferred) Link-local IPv6 Address. . . . . : fe80::dcb4:85ab:fab6:bb03%16 (Preferred) IPv4 Address. . . . . . : 192.168.0.117 (Preferred) Subnet Mask . . . . . : 255.255.255.0 Assigned. Lease Expires. . . . . . . . . : Sunday, 9 August 2020 18:07:33 Lease Ends. . . . . . : Wednesday, 7 August 2030 18:07:33 Default Gateway. . . . . . : fe80::6802:b8ff:fe00:9b7f%16 192.168.0.1 DHCP Server. . . . . . : 192.168.0.1 DHCPv6 IAID. . . . . . : 270814206 DHCPv6 Client ID. . . . . . : 00-01-00-01-26-BB-DE-66-24-4B FE-5D-3C-7F DNS Servers. . . . . . : 2a02:1800:100::45:2 2a02:1800:100::45:1 192.168.0.1 2a02:1800:100::45:2 Primary WINS Server. . . . . . : 192.168.0.1 NetBIOS over Tcpip. . . . . . : Enabled DNS Suffix Search List: telenet.be telenet.be

_NeoBl0X_

10-15-2016, 10:16 AM #3

robertandafrog
Member

10-18-2016, 02:59 AM

Have you attempted to contact the router or modem? If possible, test connectivity to Google.com. If no response appears, proceed with the commands listed next. This issue might stem from various causes.

robertandafrog

10-18-2016, 02:59 AM #4

Night__Man
Member

144

10-18-2016, 03:59 AM

I attempted to send a ping to google.com, but encountered three instances of destination network unreachable and one timeout.

Night__Man

10-18-2016, 03:59 AM #5

I attempted to send a ping to google.com, but encountered three instances of destination network unreachable and one timeout.

Bloody_TearS
Member

180

10-18-2016, 05:33 AM

The instructions weren't effective.

Bloody_TearS

10-18-2016, 05:33 AM #6

The instructions weren't effective.

ZyKoZzZ
Junior Member

10-23-2016, 07:02 AM

Have you attempted to reattach the cable from both the router and PC after a few seconds? It has frequently resolved the issue lately.

ZyKoZzZ

10-23-2016, 07:02 AM #7

Have you attempted to reattach the cable from both the router and PC after a few seconds? It has frequently resolved the issue lately.

AllTimeMeg
Junior Member

10-23-2016, 12:46 PM

I've also attempted it several times.

AllTimeMeg

10-23-2016, 12:46 PM #8

I've also attempted it several times.

XshalevX
Member

10-23-2016, 09:22 PM

The cable connects to the router, which is distinct from the modem. The modem handles the internet connection, while the router distributes it within your home.

XshalevX

10-23-2016, 09:22 PM #9

The cable connects to the router, which is distinct from the modem. The modem handles the internet connection, while the router distributes it within your home.

LucasandClaus
Senior Member

438

10-24-2016, 03:45 AM

#10

It links to a Wi-Fi hotspot while two laptops are also attached, and everything functions properly.

LucasandClaus

10-24-2016, 03:45 AM #10

It links to a Wi-Fi hotspot while two laptops are also attached, and everything functions properly.

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