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No audio output from the computer during a Bluetooth call using a headset on Windows 11

No audio output from the computer during a Bluetooth call using a headset on Windows 11

K
KoalaExprezz
Member
52
06-25-2021, 09:46 PM
#1
Weeks ago I could easily connect to calls using my Bluetooth headset (WH-1000XM4) without issues, except for the fact that everything sounded in low quality audio when the microphone was active. Now, whenever I join a call or use the microphone, I can't hear anything clearly. I understand what others are saying, but my own voice comes through the headset mic. I've tried turning off hands-free mode, but it just turns off the mic, which isn't helpful. I need to be able to talk and listen at the same time with the same device, even with low quality audio. I've checked all input/output settings, reinstalled drivers for both Bluetooth and sound, and even reinstalled Windows, but nothing has fixed the problem. Anyone have a solution?
K
KoalaExprezz
06-25-2021, 09:46 PM #1

Weeks ago I could easily connect to calls using my Bluetooth headset (WH-1000XM4) without issues, except for the fact that everything sounded in low quality audio when the microphone was active. Now, whenever I join a call or use the microphone, I can't hear anything clearly. I understand what others are saying, but my own voice comes through the headset mic. I've tried turning off hands-free mode, but it just turns off the mic, which isn't helpful. I need to be able to talk and listen at the same time with the same device, even with low quality audio. I've checked all input/output settings, reinstalled drivers for both Bluetooth and sound, and even reinstalled Windows, but nothing has fixed the problem. Anyone have a solution?

B
black_energy_
Member
137
06-26-2021, 01:48 AM
#2
Update your post with complete hardware details and operating system information. Check if the headset shows up in Device Manager, whether other headsets function properly on your machine, and if it works across different computers. Review any audio or Bluetooth error codes, warnings, or messages in the Reliability History or Monitor. Use "dism" and "sfc /scannow" to locate and resolve corrupted files.
B
black_energy_
06-26-2021, 01:48 AM #2

Update your post with complete hardware details and operating system information. Check if the headset shows up in Device Manager, whether other headsets function properly on your machine, and if it works across different computers. Review any audio or Bluetooth error codes, warnings, or messages in the Reliability History or Monitor. Use "dism" and "sfc /scannow" to locate and resolve corrupted files.

A
Ankkuli_
Member
157
06-26-2021, 06:55 AM
#3
Hello! I wanted to clarify that the problem was actually with my computer, not the headset. I reinstalled several audio drivers and after restarting, the issue was resolved. Thanks for your assistance.
A
Ankkuli_
06-26-2021, 06:55 AM #3

Hello! I wanted to clarify that the problem was actually with my computer, not the headset. I reinstalled several audio drivers and after restarting, the issue was resolved. Thanks for your assistance.