New PC crashing issue... no clear explanation found.
New PC crashing issue... no clear explanation found.
EDIT: It really crashed once more while I was typing this... Please help me.
Hello everyone, hopefully you have more knowledge than me!
I’ll skip the details – basically, I assembled a PC so I could enjoy high-performance gaming with friends at over 3 frames per second. To be precise, my friend built it for me because he’s really passionate about building PCs.
THE PROBLEMS
:
Common problems
: While playing games or watching videos (or even just reading this thread), the monitors would occasionally go black, displaying 'no input found,' followed by a restart after 10–20 seconds. During that time, I could still chat on Discord, pause/pause the game, and listen to YouTube until the system rebooted. Yesterday, I also saw a red light flashing on my PC while it crashed. I suspect it was related to the GPU.
New issue
: Just today, while playing AOEII, the computer crashed immediately. The monitors turned white (not black) and the usual crash sound played right away. I had to turn off the PC by pressing the power button; the restart button didn’t work. This seems to be my first full crash like this.
Crash history
:
The machine began crashing shortly after I first got it (early May). With help from my friend, I tried numerous troubleshooting steps (see below). Eventually, updating the BIOS via a USB worked for over a month—until last week, when another crash occurred. Since then, more crashes have happened today and yesterday, and here we are. It’s really frustrating.
Reproducing the issue is difficult
- It usually happens during gaming sessions of games like Valorant or AOE2.
😀
E (Great game) – the crash happened instantly while playing.
But it also occurred while watching videos or even while writing this post.
Troubleshooting attempts (none successful):
Windows Event Viewer reports a "Kernel-Power" event ID 41 for the crash.
Disabled XMP overclocking
Disabled Windows 10 Fast Startup
Installed and ran a temperature monitoring tool – no anomalies detected.
Tried a different power supply (Corsair RM750)
Raised the PC on wooden blocks for better airflow
Changed cables to different outlets
Executed Memtest86 – no problems found
All drivers appear up to date. I don’t have an NVIDIA GEFORCE Experience account, though I’m not sure if that helps.
Tested with only one monitor:
- After updating the BIOS, the issues stopped for a while.
Another random problem: the PC wouldn’t power on when using the mouse or keyboard in sleep mode. Pressing the power button would show 'no video input found,' and the device wouldn’t turn on. I had to use the restart button on my tower to fix it. This seems to have changed, and it’s still unclear if it’s related.
SPECS:
GPU: NVIDIA GEFORCE RTX 3070
CPU: Intel i5-11400 @2.6GHz LGA1200
RAM: 16GB Corsair DDR4 3200Mhz
Power: Corsair RM650
Motherboard: MSI MPG Z490 GAMING EDGE WIFI
OS: Windows 10 Home
Monitors: Dual monitors -
Dell 27 Gaming Monitor: S2719DGF QHD 2560 x 1440 @ 155Hz connected via HSMI2.0 to GPU
Acer P206HV 1600x900 connected to GPU via HDMI1.4 to VGA adapter and then to a VGA port
Let me know if you need any other details.
As you might guess, building this PC was costly. I aimed for something durable, but so far it hasn’t lasted more than a few months. I’m hoping I won’t have to replace parts soon—especially the GPU—and that the seller of the components didn’t offer a refund since it was a full build (that’s rough).
Please tell me what you can do to help fix my struggling computer and prevent future crashes.
With all my regards.
I believe I've attempted without the Acer, but I'll unplug it to see if the problem recurs. It seems I might not be able to link the monitor via USB. 🤔
Could the USB1.4 be the cause?
Sorry for the misunderstanding! - monitors are linked via HDMI cables straight to the GPU. Will update later.