New PC bluescreening occurs unexpectedly.
New PC bluescreening occurs unexpectedly.
a few weeks back I acquired a new PC that was pre-built, and shortly after it started experiencing blue screens at unpredictable times without any clear pattern. Here are my specifications:
Processor: AMD - Ryzen 5 5600X
Video card: GeForce RTX 4060
Motherboard: MSI - B550M PRO-VDH
RAM: 32GB DDR4 3600Mhz
1TB SSD
If you need more details, feel free to ask. Below is the XML log of one of the events:
<Events>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}"/>
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-07-15T00:22:22.2485761Z"/>
<EventRecordID>2690</EventRecordID>
<Correlation/>
<Execution ProcessID="4" ThreadID="8"/>
<Channel>System</Channel>
<Computer>system2</Computer>
<Security UserID="S-1-5-18"/>
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x41792</Data>
<Data Name="BugcheckParameter2">0xfffff43ffe6abf40</Data>
<Data Name="BugcheckParameter3">0x800000000</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">16</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">20</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">20</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Events>
Welcome to the forums, newcomer!
here are my spec:
Processor: AMD - Ryzen 5 5600X
Video card: GeForce RTX 4060
Motherboard: MSI - B550M PRO-VDH
RAM: 32GB DDR4 3600Mhz
1TB SSD
Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
Can you include your .dmp files for us to look through? Host the files on a site akin to DropBox then parse a link here.
The DMP files show the following details:
CPU: AMD Ryzen 5 5600X with DeepCool AK400 White cooler
Motherboard: ASROCK B550M Phantom Gaming 4
Memory: 32GB (2x16GB) DDR4 3600Mhz Kingston FURY BEAST RGB Black
Storage: Crucial E100 1TB SSD/HDD
GPU: MSI GeForce RTX 4060 GAMING X, 8GB GDDR6
Power Supply: DeepCool PF700D, 700W
Case: DeepCool CC360 aRGB White
Operating System: Windows 11 Pro/24H2
Display: DELL P2214H
BIOS version listed as L3,61
PSU age reported as about two weeks
Motherboard label on manufacturer site was incorrect; BIOS identification clarified the actual model