New build, everything appears normal until the internet stops and external drives vanish?
New build, everything appears normal until the internet stops and external drives vanish?
I recently assembled a brand new PC with a fresh Windows installation. It starts up normally and everything functions properly for about 5 minutes or sometimes longer, around 30 minutes. Then the internet connection drops abruptly due to a driver issue. I've updated all the drivers, but my external hard drives also become inaccessible through the front USB ports.
We're going to need a little more info. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list the specs to your build like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.
I just built a new pc fresh Valid install of windows
Where did you source the installer for the OS? Did you install said OS in offline mode?
updated all the drivers
Did you use a third party app to do this? Please elaborate.
the drives were in my front usb ports
Use the USB ports on the back of the motherboard/case.
I just set up a budget
CoolerMaster Case
Thermal right 240 aio argb
Ryzen 7 5700g
Two Corsair Vengeance 2x16 3200 sticks
Asus BM450a-II
512g m.2 Windows install
2TB Firecuda
Shadowkings Rx 580 8GB
500W PSU from an ASUS Strix G10DK (about 3 years old)
PRIME B450M-A II BIOS 4604
But I noticed a new beta was released last month, so I’ll try using my flashback button to check for improvements
No third-party apps—everything comes from Asus downloads/Armoury Crate
Used Windows Media Creation tool to create the Boot USB
I updated the bios to beta and connected the drive again, but the same problem occurred.
I don't recall the reason, but after installing Armoury Crate on my Asus build in December 2022, it seemed to create issues. It possibly conflicted with Adobe Photoshop, though it's too far back to remember clearly.
I attempted to remove Armoury Crate, but it wouldn't let go. Since I didn't feel like reinstalling Windows, I just turned off Armoury Crate from starting up.
Temporarily switching the RGB to ARGB adapter might help. It would be useful if you could share the manufacturer's name and the exact model number on the ATX power supply. At three years old, it should still function properly if it's a decent brand, but some cases come with very inexpensive PSUs that are best discarded.
A quality Bronze PSU typically comes with a 3 to 5 year warranty. Gold models usually offer 7 to 10 years, while Platinum ones might provide 10 to 12 years (just an estimate). A generic, unbranded $20 PSU could have a one-year warranty or none at all, depending on your location.
If you own another desktop with a suitable PSU, you could exchange it for the one in your partner's new system.
I own a couple of RX580 cards, which are quite old. It might be worth running a short Furmark stress test to check if the GPU and PSU are compatible.
https://www.techpowerup.com/download/furmark/
If you suspect memory issues, try using MemTest86 from a USB drive. Are you testing at 3200MT/s or faster?
Consider running SFC and DISM commands to refresh Windows system files.
https://www.howtogeek.com/222532/ho...-s...-commands/
I don't rely on water cooling, but I'm curious about the pump motor and radiator fans. From what I understand, the pump should run at full speed (12V), for example, via the CHA_FAN2 header with maximum speed/temperature settings in BIOS, while the radiator fans adjust based on CPU temperature—such as on the CPU_FAN header. Check your CPU temperatures to see if it overheats just before crashes. If the 5700G gets excessively hot, it should reduce power to prevent damage. In severe cases of overheating, the system will shut down.
I turn off all power-saving features in Windows. These often cause unexpected issues. By default, Windows will leave the screen blank if you stop using the keyboard and mouse for a while, shut down the hard drive after 20 minutes of inactivity, switch USB ports into selective suspend mode, set PCI Express Link State Management to moderate power saving, disable USB Root Hubs to save energy, and turn off the Ethernet adapter. The list goes on. It's convenient for the environment but harmful to USB devices and Ethernet functionality.
You can adjust many settings in the Control Panel under Power Options, Choose or customize a plan, Change plan settings, Change advanced power settings (especially Hard disk, Wireless Adapter settings, Sleep, USB settings, PCI express, Display). There are additional options in the Control Panel and Device Manager—under Network Adapters and Universal Serial Bus controllers (look for the Power Management tab).
it isn't inactivity that's being used; instead, it's actively utilizing its power settings. This time the hard drive remained active, though the internet connection dropped.
The system may power down certain components when idle, even without your knowledge, if you're not actively using it. You should keep interacting with the mouse or keyboard regularly to prevent automatic shutdowns. Regarding your internet connection, please specify which configuration you're using and whether it's wired or wireless.