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Need some help with this file

Need some help with this file

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Berzus
Junior Member
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15
05-09-2026, 05:22 AM
#1
I am having issues with my PC recently. I have done a fresh windows 11 install and it blue screens after installation when it says getting things ready. It won't install driver updates or window updates. Constant crashes on web browser and also closes apps. I have this dump file but not sure what it means. It would really help if someone could help me with this. Spoiler: Debugger log file SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) This is a very common BugCheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff8065038ec0e, The address that the exception occurred at Arg3: ffffcb071b7f9fc8, Exception Record Address Arg4: ffffcb071b7f97e0, Context Record Address Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 1577 Key : Analysis.Elapsed.mSec Value: 8130 Key : Analysis.IO.Other.Mb Value: 5 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 33 Key : Analysis.Init.CPU.mSec Value: 484 Key : Analysis.Init.Elapsed.mSec Value: 25087 Key : Analysis.Memory.CommitPeak.Mb Value: 95 Key : Bugcheck.Code.KiBugCheckData Value: 0x7e Key : Bugcheck.Code.LegacyAPI Value: 0x1000007e Key : Failure.Bucket Value: AV_nt!HvpGetCellPaged Key : Failure.Hash Value: {90e145c3-c04a-f304-4254-781be6862dc9} Key : Hypervisor.Enlightenments.ValueHex Value: 1417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 21631230 Key : Hypervisor.Flags.ValueHex Value: 14a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 Key : WER.OS.Branch Value: ni_release Key : WER.OS.Version Value: 10.0.22621.1 BUGCHECK_CODE: 7e BUGCHECK_P1: ffffffffc0000005 BUGCHECK_P2: fffff8065038ec0e BUGCHECK_P3: ffffcb071b7f9fc8 BUGCHECK_P4: ffffcb071b7f97e0 FILE_IN_CAB: 082323-2796-01.dmp TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b EXCEPTION_RECORD: ffffcb071b7f9fc8 -- (.exr 0xffffcb071b7f9fc8) ExceptionAddress: fffff8065038ec0e (nt!HvpGetCellPaged+0x000000000000005e) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000001ff8 Attempt to read from address 0000000000001ff8 CONTEXT: ffffcb071b7f97e0 -- (.cxr 0xffffcb071b7f97e0) rax=0000000000000001 rbx=00000000ffffffff rcx=00000000000005fd rdx=0000000000000000 rsi=ffffcb071b7fa260 rdi=0000000000000fff rip=fffff8065038ec0e rsp=ffffcb071b7fa200 rbp=ffffcb071b7fa270 r8=00000000000003ff r9=00000000000001ff r10=ffffe28620219000 r11=ffffcb071b7fa108 r12=0000000003092450 r13=0000000000000000 r14=000002426d415b4c r15=00000000ffffffff iopl=0 nv up ei pl nz na po nc cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00050206 nt!HvpGetCellPaged+0x5e: fffff806`5038ec0e 4a8b04c2 mov rax,qword ptr [rdx+r8*8] ds:002b:00000000`00001ff8=???????????????? Resetting default scope BLACKBOXNTFS: 1 (!blackboxntfs) CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: Registry READ_ADDRESS: fffff8065091c468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse 0000000000001ff8 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000001ff8 EXCEPTION_STR: 0xc0000005 STACK_TEXT: ffffcb07`1b7fa200 fffff806`5061974e : 00000000`01cc4b48 ffffe286`20219000 00000242`6d415b4c ffffe286`20219000 : nt!HvpGetCellPaged+0x5e ffffcb07`1b7fa230 fffff806`504f3eab : ffffe286`23394050 00000000`0000000d 00000000`03092450 00000000`ffffffff : nt!CmpRemoveSubKeyCellNoCellRef+0xa2 ffffcb07`1b7fa2b0 fffff806`50283700 : 00000000`ffffffff ffffcb07`1b7fa398 ffffcb07`1b7fa420 ffffcb07`00000001 : nt!CmpCheckRegistry2+0x168bfb ffffcb07`1b7fa350 fffff806`5037e38c : 00000000`00000000 ffffcb07`01590001 00000000`00000000 ffffe286`00010000 : nt!CmCheckRegistry+0x178 ffffcb07`1b7fa420 fffff806`502d1a25 : fffff806`508028b8 ffffcc8f`c6aec001 00000000`01590001 ffffcb07`1b7fa6f4 : nt!CmpCreateHive+0x474 ffffcb07`1b7fa680 fffff806`5043aae7 : 00000000`32364d43 00000000`00000000 00000000`00000003 00000000`00000090 : nt!CmpInitHiveFromFile+0x229 ffffcb07`1b7fa850 fffff806`4fe0dc67 : ffffcc8f`d2b83080 ffffcc8f`d2b83080 fffff806`5043a9c0 00000000`00000002 : nt!CmpLoadHiveThread+0x127 ffffcb07`1b7fab30 fffff806`50030854 : ffffaa81`bf61c180 ffffcc8f`d2b83080 fffff806`4fe0dc10 00000000`00000246 : nt!PspSystemThreadStartup+0x57 ffffcb07`1b7fab80 00000000`00000000 : ffffcb07`1b7fb000 ffffcb07`1b7f4000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34 SYMBOL_NAME: nt!HvpGetCellPaged+5e MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe IMAGE_VERSION: 10.0.22621.1702 STACK_COMMAND: .cxr 0xffffcb071b7f97e0 ; kb BUCKET_ID_FUNC_OFFSET: 5e FAILURE_BUCKET_ID: AV_nt!HvpGetCellPaged OS_VERSION: 10.0.22621.1 BUILDLAB_STR: ni_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {90e145c3-c04a-f304-4254-781be6862dc9} Mod Note: When pasting large log files, please use the Spoiler tag (under More Options in the Editor).
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B
Berzus
05-09-2026, 05:22 AM #1

I am having issues with my PC recently. I have done a fresh windows 11 install and it blue screens after installation when it says getting things ready. It won't install driver updates or window updates. Constant crashes on web browser and also closes apps. I have this dump file but not sure what it means. It would really help if someone could help me with this. Spoiler: Debugger log file SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e) This is a very common BugCheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: ffffffffc0000005, The exception code that was not handled Arg2: fffff8065038ec0e, The address that the exception occurred at Arg3: ffffcb071b7f9fc8, Exception Record Address Arg4: ffffcb071b7f97e0, Context Record Address Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 1577 Key : Analysis.Elapsed.mSec Value: 8130 Key : Analysis.IO.Other.Mb Value: 5 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 33 Key : Analysis.Init.CPU.mSec Value: 484 Key : Analysis.Init.Elapsed.mSec Value: 25087 Key : Analysis.Memory.CommitPeak.Mb Value: 95 Key : Bugcheck.Code.KiBugCheckData Value: 0x7e Key : Bugcheck.Code.LegacyAPI Value: 0x1000007e Key : Failure.Bucket Value: AV_nt!HvpGetCellPaged Key : Failure.Hash Value: {90e145c3-c04a-f304-4254-781be6862dc9} Key : Hypervisor.Enlightenments.ValueHex Value: 1417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 21631230 Key : Hypervisor.Flags.ValueHex Value: 14a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 Key : WER.OS.Branch Value: ni_release Key : WER.OS.Version Value: 10.0.22621.1 BUGCHECK_CODE: 7e BUGCHECK_P1: ffffffffc0000005 BUGCHECK_P2: fffff8065038ec0e BUGCHECK_P3: ffffcb071b7f9fc8 BUGCHECK_P4: ffffcb071b7f97e0 FILE_IN_CAB: 082323-2796-01.dmp TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b EXCEPTION_RECORD: ffffcb071b7f9fc8 -- (.exr 0xffffcb071b7f9fc8) ExceptionAddress: fffff8065038ec0e (nt!HvpGetCellPaged+0x000000000000005e) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 0000000000001ff8 Attempt to read from address 0000000000001ff8 CONTEXT: ffffcb071b7f97e0 -- (.cxr 0xffffcb071b7f97e0) rax=0000000000000001 rbx=00000000ffffffff rcx=00000000000005fd rdx=0000000000000000 rsi=ffffcb071b7fa260 rdi=0000000000000fff rip=fffff8065038ec0e rsp=ffffcb071b7fa200 rbp=ffffcb071b7fa270 r8=00000000000003ff r9=00000000000001ff r10=ffffe28620219000 r11=ffffcb071b7fa108 r12=0000000003092450 r13=0000000000000000 r14=000002426d415b4c r15=00000000ffffffff iopl=0 nv up ei pl nz na po nc cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00050206 nt!HvpGetCellPaged+0x5e: fffff806`5038ec0e 4a8b04c2 mov rax,qword ptr [rdx+r8*8] ds:002b:00000000`00001ff8=???????????????? Resetting default scope BLACKBOXNTFS: 1 (!blackboxntfs) CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: Registry READ_ADDRESS: fffff8065091c468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse 0000000000001ff8 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000001ff8 EXCEPTION_STR: 0xc0000005 STACK_TEXT: ffffcb07`1b7fa200 fffff806`5061974e : 00000000`01cc4b48 ffffe286`20219000 00000242`6d415b4c ffffe286`20219000 : nt!HvpGetCellPaged+0x5e ffffcb07`1b7fa230 fffff806`504f3eab : ffffe286`23394050 00000000`0000000d 00000000`03092450 00000000`ffffffff : nt!CmpRemoveSubKeyCellNoCellRef+0xa2 ffffcb07`1b7fa2b0 fffff806`50283700 : 00000000`ffffffff ffffcb07`1b7fa398 ffffcb07`1b7fa420 ffffcb07`00000001 : nt!CmpCheckRegistry2+0x168bfb ffffcb07`1b7fa350 fffff806`5037e38c : 00000000`00000000 ffffcb07`01590001 00000000`00000000 ffffe286`00010000 : nt!CmCheckRegistry+0x178 ffffcb07`1b7fa420 fffff806`502d1a25 : fffff806`508028b8 ffffcc8f`c6aec001 00000000`01590001 ffffcb07`1b7fa6f4 : nt!CmpCreateHive+0x474 ffffcb07`1b7fa680 fffff806`5043aae7 : 00000000`32364d43 00000000`00000000 00000000`00000003 00000000`00000090 : nt!CmpInitHiveFromFile+0x229 ffffcb07`1b7fa850 fffff806`4fe0dc67 : ffffcc8f`d2b83080 ffffcc8f`d2b83080 fffff806`5043a9c0 00000000`00000002 : nt!CmpLoadHiveThread+0x127 ffffcb07`1b7fab30 fffff806`50030854 : ffffaa81`bf61c180 ffffcc8f`d2b83080 fffff806`4fe0dc10 00000000`00000246 : nt!PspSystemThreadStartup+0x57 ffffcb07`1b7fab80 00000000`00000000 : ffffcb07`1b7fb000 ffffcb07`1b7f4000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34 SYMBOL_NAME: nt!HvpGetCellPaged+5e MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe IMAGE_VERSION: 10.0.22621.1702 STACK_COMMAND: .cxr 0xffffcb071b7f97e0 ; kb BUCKET_ID_FUNC_OFFSET: 5e FAILURE_BUCKET_ID: AV_nt!HvpGetCellPaged OS_VERSION: 10.0.22621.1 BUILDLAB_STR: ni_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {90e145c3-c04a-f304-4254-781be6862dc9} Mod Note: When pasting large log files, please use the Spoiler tag (under More Options in the Editor).

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Daxon_Swag
Junior Member
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47
05-10-2026, 06:59 PM
#2
you ran into a problem where your computer tried to read information from a memory area that is already in use. first fix: you should turn off your virtual memory (page file) and restart your computer. this will stop the program from reading bad data, but it also wipes out your pagefile.sys file. then run a tool like crystaldiskinfo.exe on your hard drive to check its health status using SMART tests. if the drive looks okay in these checks, try updating your BIOS settings from your motherboard manufacturer's website. also make sure you don't install any custom software or overclocking tools for your CPU or graphics card, because those can cause problems.
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Daxon_Swag
05-10-2026, 06:59 PM #2

you ran into a problem where your computer tried to read information from a memory area that is already in use. first fix: you should turn off your virtual memory (page file) and restart your computer. this will stop the program from reading bad data, but it also wipes out your pagefile.sys file. then run a tool like crystaldiskinfo.exe on your hard drive to check its health status using SMART tests. if the drive looks okay in these checks, try updating your BIOS settings from your motherboard manufacturer's website. also make sure you don't install any custom software or overclocking tools for your CPU or graphics card, because those can cause problems.

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