F5F Stay Refreshed Hardware Desktop Need assistance with your HP mini-PC? Let me know what you're experiencing so I can help.

Need assistance with your HP mini-PC? Let me know what you're experiencing so I can help.

Need assistance with your HP mini-PC? Let me know what you're experiencing so I can help.

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Timoteus2811
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56
05-12-2016, 11:55 AM
#1
Producer: HP "Hewlett-Packard" Model: TCP-1019-DM based on my grandfather's advice, he attempted a factory reset to clear all non-original files for a work presentation. He recorded it exactly as I wrote it in a notebook: "Performed a factory reset enabling all non original files. Was working. After shutting off, will not restart. Sometimes when you push power button the HP logo will appear on screen and a circle of dots (with HP logo) will show but never further." The system runs Windows 10. I have some real technical support tasks to handle, even though I'm still in college IT courses. I’m pretty confident with Linux and Mac OS, but not much with Windows yet.
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T
Timoteus2811
05-12-2016, 11:55 AM #1

Producer: HP "Hewlett-Packard" Model: TCP-1019-DM based on my grandfather's advice, he attempted a factory reset to clear all non-original files for a work presentation. He recorded it exactly as I wrote it in a notebook: "Performed a factory reset enabling all non original files. Was working. After shutting off, will not restart. Sometimes when you push power button the HP logo will appear on screen and a circle of dots (with HP logo) will show but never further." The system runs Windows 10. I have some real technical support tasks to handle, even though I'm still in college IT courses. I’m pretty confident with Linux and Mac OS, but not much with Windows yet.

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D
Dialatz
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187
05-18-2016, 11:34 AM
#2
It remains frozen on the start screen until you complete the setup, then it powers down.
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Dialatz
05-18-2016, 11:34 AM #2

It remains frozen on the start screen until you complete the setup, then it powers down.

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C
Carexpert1994
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60
05-25-2016, 01:10 PM
#3
It keeps getting stuck. I've tried it several times. It won't shut off unless I either unplug it or press the power button.
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Carexpert1994
05-25-2016, 01:10 PM #3

It keeps getting stuck. I've tried it several times. It won't shut off unless I either unplug it or press the power button.

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X
xXSaltySeaDog
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52
05-29-2016, 09:23 AM
#4
Can you access the BIOS? If yes, verify that the boot drive is detected. Is the drive removable? You can test it using a USB adapter on another machine to confirm readability. Additionally, consider resetting the CMOS if necessary for this compact design.
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xXSaltySeaDog
05-29-2016, 09:23 AM #4

Can you access the BIOS? If yes, verify that the boot drive is detected. Is the drive removable? You can test it using a USB adapter on another machine to confirm readability. Additionally, consider resetting the CMOS if necessary for this compact design.

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