Need assistance with custom PC BSOD problems.
Need assistance with custom PC BSOD problems.
Hello everyone,
I’m seeking some assistance regarding my custom-built PC. I’ve been using it without issues for years, but lately I’ve noticed some unusual BSODs. Here’s a summary of the situation:
BSOD Details:
This BSOD appears only during startup. It’s not the standard kind; the screen becomes blurry with four BSOD images at the top and nothing below. The first occurrence showed colored lines on the bottom half, but that was an isolated incident.
Temporary Solution:
I’ve learned to force shutdown and restart, and the system works perfectly afterward. It never crashes while I’m using it.
When it happens:
The problem arises only after the PC has been off for a while. If I shut it down and turn it back on shortly, there are no issues. It seems to happen sporadically, possibly for days.
System Specifications:
- Motherboard: TuF Gaming X570 Plus (4 years)
- RAM: 16GB T-Force (diagnostic tests confirm it’s fine)
- Cooler: DeepCool Liquid Cooler LT720 (8 months)
- PSU: Corsair 850W Gold+ (4 years)
- CPU: Ryzen 7 5800X (8 months)
- GPU: XFX AMD RX 6800 16GB SWFT 319 (8 months)
- Dump file analysis: vbnet SYSTEM_SERVICE_EXCEPTION (3b)
- Exception code: 00000000c0000005
- Arguments: 00000000c0000005, 0000000fffff8045e4464ea, 0000000ffff8386b626a7b0
- Context address: 0000000000000000
- Related modules: ks.sys, AtihdWT6.sys
- Makefile details: process_name=svchost.exe, symbol_name=ks!KspPinPropertyHandler+192, module_name=ks, image_name=ks.sys, version=10.0.22621.3209
From the dump analysis, it appears linked to ks.sys and an audio driver (AtihdWT6.sys). Additional notes from the analysis are included above.
I have already performed a clean boot, but the issue remains. Any advice or suggestions on possible causes and fixes would be invaluable!
Thank you.
When you refer to a clean boot, do you mean installing a brand new operating system? Or is it just a corrupt OS or faulty driver?
If not, make sure to update the motherboard BIOS. Install all motherboard drivers, including the audio chipset, and refresh the GPU drivers (using DDU to fully reset them).
If the issue continues, you might want to check the video card BIOS as well. Since the GPU generates audio, it could be experiencing problems during startup.
Yes, I performed a reset of Windows and preserved my files, but the issue remains unresolved. I believe there might be a need for an update to the motherboard BIOS, which I haven't addressed yet. Could the problem be related to the GPU?
It is feasible, though it must remain within the warranty timeframe if applicable. If you focus on the basics, it should just be an RMA; however, this could result in losing your receipt for some time. Often individuals purchase a replacement card and then sell the original when it is repaired or replaced.
Thank you. It's also important to note that this doesn't always occur just randomly—it can happen occasionally, sometimes for days and then again. I refreshed the graphics drivers after reinstalling everything again, hoping to resolve the issue, but it happened once more today, which is quite frustrating. What should I do first? Should I update the BIOS to check if that fixes it? If not, should I return the graphics card? Any other suggestions would be greatly appreciated. Someone mentioned a PSU in my previous post, but I hadn't shared the analysis—looking at it now, doesn't it seem possible?
I wouldn't anticipate failure from a 4 year old Corsair unit, though it's still possible. It might be a simple warm-up problem after a cold start. However, I'd expect more general issues rather than just startup difficulties.
As discussed, updating the motherboard BIOS and all drivers is a straightforward initial action. It could be as basic as a Windows update that conflicts with an outdated driver. You might suspect an audio driver problem, but it could also stem from another motherboard driver interfering and leading to further crashes. Updates can even cause older drivers to malfunction.
Using DDU
https://www.guru3d.com/download/display-...-download/
can resolve unusual problems before installing the newest video driver. This process removes all video drivers completely, including Intel, AMD, and Nvidia, preventing old settings and files from being stored. It provides a clean starting point, especially compared to a fresh Windows installation that brings its own outdated driver cache.
I would also rebuild the system entirely if there are persistent issues. Sometimes just a partially disconnected connector or cable is enough. Warm-up problems can sometimes indicate this kind of problem. Occasionally, a connector only establishes proper contact once the system has warmed up.
Always consider trying the free options first. An RMA for a video card can take time, and shipping costs may apply.