Need assistance with BSOD?
Need assistance with BSOD?
Hey recently I've got this bsod here:
020825-20109-01.dmp 08.02.2025 16:03:04 0x0000013a 00000000`00000017 ffffb085`ff000380 ffffb086`2fb3b330 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b85d0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.2605 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b85d0 C:\Windows\Minidump\020825-20109-01.dmp 16 15 26100 3 545 762 08.02.2025 16:03:47
Here is the dump files you may need:
https://drive.google.com/file/d/1fW7VF-Z...sp=sharing
Thank you for your help.
Usually, you'd receive a reply similar to this everywhere:
*"Thank you for using
Microsoft
products.
Based on your description, you're encountering a Blue Screen of Death (BSOD).
You should reinstall
Microsoft Windows
, delete all your data, and then the issue will be resolved—because everything functions flawlessly in
Windows 11."
.*
That's not quite right.
I faced the same situation: my machine operated smoothly on
Windows 10
, but after applying the updates (and this troublesome version upgraded to
Windows 11
without prompting), it began to fail repeatedly. It looked as though the OS could only sustain a few minutes before shutting down.
Obviously, I began by scanning for malware (
Malwarebytes Anti-Malware
but within five minutes, nothing appeared before the crash).
With DDU software, I disabled the graphics driver in Safe Mode to erase all references, then reinstalled it from scratch.
I also executed
DISM /Online /Cleanup-Image /RestoreHealth
as an Administrator using various settings, and ran
SFC /scannow
.
I proceeded with a complete driver reinstall. I examined every driver from the manufacturer and even experimented with some dubious utilities that typically cause more damage than help, worsening the instability. These programs usually install the newest drivers instead of the most suitable ones for the hardware (such as
WinZip Driver Updater
and
Avast Driver Updater,
which—at least—avoid demanding ransom immediately before installing and don’t overload the system with aggressive adware).
No improvement.
Eventually, I suspected that perhaps a driver wasn't fully compatible with
Windows 11
, even if it appeared functional. I tried booting without drivers in normal mode using
msconfig to hide all
Microsoft services
under the Services tab and turned off everything else. Still no success.
I also attempted a minimal boot from the General tab in msconfig—no change.
At that stage, I wondered if the problem was hardware-related. It didn’t seem so, because in Safe Mode (press Restart Windows while holding Shift, then navigate to Advanced Mode and select Boot in Safe Mode), the system operated perfectly. This indicated the fault lay elsewhere, likely in a driver.
Using
Windows Event Viewer (eventvwr),
I observed Error 41, which usually points to a power supply issue. However, this was a laptop with a fully charged battery and connected to a power source. That didn’t seem plausible. I tested booting solely on battery power, and the problem continued, eliminating a bad adapter. Swapping it with another laptop produced the same outcome.
A more detailed Event Viewer tool (Eventlook from
Microsoft's website) offered further clues. It showed that
Google Update
had timed out after 30,000 ms and crashed. It also recorded that
ACPI
failed to respond when the system attempted to sync the clock over the internet. I disabled automatic time sync, but it only generated new error messages like the ones I received.
This explanation didn’t make much sense. How could a Google server timeout or a clock sync failure trigger a BSOD?
By this point, I opted to manually inspect devices in Device Manager, one by one. I barely reached "B" when I disabled the
Bluetooth driver—
Crash -> Boom -> Bang. Instant BSOD.
I repeated the process. The same crash occurred.
I then tried uninstalling the driver, but it still failed.
Perfect!
I logged in as an Administrator to remove all Bluetooth hardware drivers.
I opened PowerShell and ran:
pnputil /enum-driver | findstr bt | more
Indeed, they were present.
For each new entry, I executed:
pnputil /delete-driver btXX.sys /uninstall
This time, the system remained active for 10–15 minutes. I was convinced it was that driver that caused trouble—until another BSOD followed.
After restarting, I checked Device Manager and discovered Bluetooth was back and working properly.
The only thing missing was a positive confirmation:
"Hello! I,
Windows 11
, have detected new hardware devices without installed drivers. Knowing this well, I downloaded the same faulty driver from the web and installed it for you—without asking for your consent (since you probably wouldn’t grasp what I’m doing). Would you like a 5-star rating for this outstanding service? I’d love to try more fun features in the future!"
That was the end.
I restarted, pressed F2, entered BIOS, and selected: “Disable Bluetooth.”
The system has now operated without issues for over an hour.
It’s evident that the Bluetooth drivers in Windows 11 are defective.
My laptop: Dell Latitude 5450.
This has been my experience as well! I've found Microsoft forum answers to be quite repetitive and not very helpful.
I recently purchased a Latitude 5480 on eBay, installed Windows 10, but now realize there might be upgrade issues.
Thank you for your understanding. If I ever install Windows 11, I'll erase the drive and start fresh.
In my BIOS settings, I've turned off Secure Boot and TPM in any machine I want to keep running Windows 10. So far, Microsoft hasn't been able to perform any hidden OS version upgrades.