Need assistance interpreting Windows 11 crash logs?

F5F Stay Refreshed Hardware Desktop Need assistance interpreting Windows 11 crash logs?

Need assistance interpreting Windows 11 crash logs?

Need assistance interpreting Windows 11 crash logs?

J

JavaCatX
Member

99

01-06-2021, 01:55 PM

#1

the crash happened while browsing Firefox, not during games or heavy tasks.
log file: https://drive.google.com/file/d/19h2G77f...sp=sharing
operating system: windows 11

J

JavaCatX

01-06-2021, 01:55 PM #1

the crash happened while browsing Firefox, not during games or heavy tasks.
log file: https://drive.google.com/file/d/19h2G77f...sp=sharing
operating system: windows 11

T

Tracyy14
Member

133

01-15-2021, 08:19 PM

#2

When sharing a troubleshooting thread, provide your complete system details. List specifications to your build following this format:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the PSU age along with its make and model. BIOS version for your motherboard at this time.
Regarding the .dmp file, I used WInDBG and identified the issue as a GPU driver problem. Run DDU in Safe Mode to remove all GPU drivers (Intel, AMD, Nvidia), then reboot. After that, manually install the latest GPU driver from Nvidia's support site using an elevated command—Right click installer > Run as Administrator.

T

Tracyy14

01-15-2021, 08:19 PM #2

When sharing a troubleshooting thread, provide your complete system details. List specifications to your build following this format:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the PSU age along with its make and model. BIOS version for your motherboard at this time.
Regarding the .dmp file, I used WInDBG and identified the issue as a GPU driver problem. Run DDU in Safe Mode to remove all GPU drivers (Intel, AMD, Nvidia), then reboot. After that, manually install the latest GPU driver from Nvidia's support site using an elevated command—Right click installer > Run as Administrator.