Need assistance identifying the issue with your network connection?
Need assistance identifying the issue with your network connection?
Hey everyone, I'm facing a network problem. Devices seem to lose connection suddenly, usually lasting about five minutes. My setup includes a TP Link archer A10 modem, an Aris Surfboard sb6190 EoP that supports 1200mbs, and a Spectrum plan at 200mbs. I’m renting the equipment, so installing new cables or access points isn’t possible. My roommates also experience brief drops—sometimes they’re on Wi-Fi, other times on a wired desktop—especially around certain days. It happens intermittently, not every day. I’m wondering if there’s a cause and what tools might help diagnose it.
Make sure you can still view servers on the devices even when it goes down. If I were to spend money fixing it, I’d recommend replacing the router since it’s clearly failing.
Yes, connecting to the router and attempting an SSH connection to the Raspberry Pi should work.
Are you experiencing loss of network or just internet? If it's just the internet, I'll check your modem. I'm going to access 192.168.100.1 via a web browser and verify your signal strength. I'm not entirely sure if Spectrum provides access, as that depends on the ISP. The modem needs to function within a specific signal range; it has a broad range, but at the edge, you might lose connection. Your signal can fluctuate by 3dB throughout the day. This could happen due to interference in the cable system, like a faulty connector or wires letting other signals through, such as radio, TV, or cellular. Keep in mind that coaxial cables support 5 MHz to 1.2 GHz, and any wireless transmitter using those frequencies can cause interference. This modem uses the Intel Puma 6 chip, which has been the subject of lawsuits over defects. While it doesn't seem to cause disconnections, I wanted to mention it.
I haven't encountered any problems yet. The reports from my two roommates suggest I should check again to confirm network access. It appears I can't reach that IP address. What is its purpose? Fascinating. This modem is just over a year old, and I purchased it at a significant discount because it was refurbished. I plan to investigate the issues you mentioned. I hadn't considered that my coax cable might be faulty. That could also be a clue.
https://www.dslreports.com/forum/r311222...Discussion You can read about it here. Take notice that these issues where first discovered in 2016. Its for diagnostics. You check your signal, read the log, etc. Its a way to see if there is an issue.