F5F Stay Refreshed Hardware Desktop Need assistance identifying BSOD or visual issues

Need assistance identifying BSOD or visual issues

Need assistance identifying BSOD or visual issues

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davidspyro
Member
213
05-05-2021, 04:32 AM
#1
Hey there, I’m looking for some guidance on fixing my mom’s computer. A bit of context: she got the PC built last September. It worked well for about two months until strange issues started—black and blue screens plus visual problems (see attached photos). After a Windows reinstall in December, it seemed fine (no complaints from her). Now I received another photo from her. Based on what I see, would you think it’s the RAM or the CPU that might be the issue? Here are the specs:

- CPU/APU: Ryzen 5700G
- Motherboard: ASROCK B550M-ITX
- RAM: G Skill Trident Z Royal 16GB (2x8) DDR4-3200MHz
- Storage: Samsung 990 EVO 2TB
- Power Supply: Quiet SFX-L 550W 80+ Gold
- Case: Coolermaster NR200P V2 mini-ITX
- Operating System: Windows 11 64-bit 24 hours
- Usage: Mainly for browsing and office tasks, no heavy programs

Let me know if you need more details or have other questions. Thanks!
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davidspyro
05-05-2021, 04:32 AM #1

Hey there, I’m looking for some guidance on fixing my mom’s computer. A bit of context: she got the PC built last September. It worked well for about two months until strange issues started—black and blue screens plus visual problems (see attached photos). After a Windows reinstall in December, it seemed fine (no complaints from her). Now I received another photo from her. Based on what I see, would you think it’s the RAM or the CPU that might be the issue? Here are the specs:

- CPU/APU: Ryzen 5700G
- Motherboard: ASROCK B550M-ITX
- RAM: G Skill Trident Z Royal 16GB (2x8) DDR4-3200MHz
- Storage: Samsung 990 EVO 2TB
- Power Supply: Quiet SFX-L 550W 80+ Gold
- Case: Coolermaster NR200P V2 mini-ITX
- Operating System: Windows 11 64-bit 24 hours
- Usage: Mainly for browsing and office tasks, no heavy programs

Let me know if you need more details or have other questions. Thanks!

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Bekindly_
Member
165
05-06-2021, 01:57 PM
#2
When there isn't a specific GPU, identifying issues becomes difficult since the system appears to be failing. I haven't encountered any stories about iGPU failures, though it seems they can occur.
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Bekindly_
05-06-2021, 01:57 PM #2

When there isn't a specific GPU, identifying issues becomes difficult since the system appears to be failing. I haven't encountered any stories about iGPU failures, though it seems they can occur.

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Butterfly1416
Senior Member
701
05-06-2021, 08:09 PM
#3
I hadn't come across it before, probably a production mistake.
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Butterfly1416
05-06-2021, 08:09 PM #3

I hadn't come across it before, probably a production mistake.

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Bazza130202
Senior Member
386
05-07-2021, 08:54 PM
#4
Verify the BIOS version and update if necessary. Examine the RAM; it appears to be a video memory problem, and the integrated graphics rely on system RAM.
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Bazza130202
05-07-2021, 08:54 PM #4

Verify the BIOS version and update if necessary. Examine the RAM; it appears to be a video memory problem, and the integrated graphics rely on system RAM.

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ImaFluteLoop
Junior Member
21
05-08-2021, 05:05 AM
#5
The corrupted BSOD stems from a Windows issue, unrelated to the crash cause itself. The faulty image resembles damaged VRAM. On an iGPU setup, this suggests normal RAM functioning through that VRAM channel. We should examine dump files to detect memory-related crashes. Navigate to C:\Windows\Minidump and verify presence of any minidump files. If found, return to the Windows directory and transfer the Minidump folder to your Downloads folder (or use your desktop if OneDrive isn't available). Compress the copied folder and include it in a post. Please adhere strictly to instructions since Windows discourages file manipulation there.
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ImaFluteLoop
05-08-2021, 05:05 AM #5

The corrupted BSOD stems from a Windows issue, unrelated to the crash cause itself. The faulty image resembles damaged VRAM. On an iGPU setup, this suggests normal RAM functioning through that VRAM channel. We should examine dump files to detect memory-related crashes. Navigate to C:\Windows\Minidump and verify presence of any minidump files. If found, return to the Windows directory and transfer the Minidump folder to your Downloads folder (or use your desktop if OneDrive isn't available). Compress the copied folder and include it in a post. Please adhere strictly to instructions since Windows discourages file manipulation there.