NBN Australia
NBN Australia
Hi, I joined TPG after switching from Uniti Wireless because I believed NBN would be quicker, but it didn’t live up to that promise. With TPG I faced frequent dropouts and sluggish speeds. I moved to Aussie Broadband, which offers a smoother connection. Interestingly, I was initially on 100 Mbps with TPG, but now I’m on 50 Mbps with Aussie Broadband—still faster than before, though dropouts have decreased significantly. However, after the speed boosts, it drops to around 0.03 Mbps and then spikes up to 0.54 Mbps again. I’d feel frustrated, but in Australia people tend to shrug off these issues, blaming the provider rather than themselves. Even though you’re paying for reliability, it’s frustrating when service is inconsistent. Still, I’m stuck with whatever ISP I have, especially since I can’t afford to travel elsewhere for better connectivity. If anyone has a better connection, feel free to share screenshots so we can compete in the comments.
The problem isn't with the RSP side; it likely comes from your home setup (poor internet, distance from the AP, or Wi-Fi issues).
I'm connected via FTTP, FTTN, FTTC/B, HFC, Wireless, and Satellite technologies.
If you raise the issue frequently enough, they may eventually dispatch a technician. If you're confident it's beyond your influence, I'd keep pushing until someone comes through. The problem needs to be consistent or repeatable so you can demonstrate it effectively.
It would be difficult for them to enforce a contract if they don’t offer dependable service. You might easily claim it’s an ACCC consumer rights matter if they attempted to do so. However, altering RSP won’t solve anything. Observing repeated dropouts across multiple RSPs suggests the problem lies in the physical setup—either at your local office or along the wiring from there to your building (including inside). They can dismiss it as a faulty circuit by transferring you to another port, but beyond that it becomes very expensive to fix, particularly since you’re on HFC, which causes signal shifts from Passive Fibre to Active Copper (analog). This transition is often due to cost-cutting. I suspect HFC is simply a shortcut to provide high speed, using existing coaxial infrastructure from providers like Foxtel. So the cable might already be outdated. If it isn’t a bad connection or corrosion, the issue could stem from a split in the cable. You might consider moving to NZ where 4Gbit FTTH is available once services resume, but that would involve thousands of managed isolation charges. Honestly, with HFC, if the demarcation is inside your property (like the media converter), it’s likely just an equipment issue—just keep pushing until a manager escalates it.
When I had VDSL2, I faced constant grounding and drop problems. Having worked in this area, I tested my line from the cabinet and re-connected at home. I showed the outside technician where the cable was damaged, which they confirmed by digging up the line. I reported it three times. On the third attempt, I asked if they could handle it, and they assigned it to a regional manager who managed the resolution. It’s clear some process exists for NBN issues as well.