F5F Stay Refreshed Software PC Gaming My PC turns off when playing games

My PC turns off when playing games

My PC turns off when playing games

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BatBerry
Member
61
10-23-2018, 12:30 PM
#1
The PC randomly cuts off completely and then restarts, primarily during gaming. Initially suspected a power issue, but the PSU appears functional when swapped. Temperatures remain normal (50-60°C CPU, 58-60°C GPU), and benchmarks show no errors. Recent Windows update was installed approximately four weeks prior. Task Manager shows CPU utilization around 40% and GPU usage consistently at 99%. Virus scans found nothing. Driver updates (rollback to April) also failed to resolve the issue. The system shuts down completely, even with RDP attempts failing after a short period. Event Viewer logs are not populated due to the sudden shutdowns. The PC runs normally during general tasks like browsing and streaming. It crashes specifically when running games. A second test of 3D Mark time spy crashed out. The system is reporting normal temperatures but experiencing intermittent failures. Windows SFC scan fixed two overlapping directory entries. There was a recent Windows update installed approximately four weeks prior, but the issue seems random. The user suspects a faulty GPU based on observations during the 3DMark test.
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BatBerry
10-23-2018, 12:30 PM #1

The PC randomly cuts off completely and then restarts, primarily during gaming. Initially suspected a power issue, but the PSU appears functional when swapped. Temperatures remain normal (50-60°C CPU, 58-60°C GPU), and benchmarks show no errors. Recent Windows update was installed approximately four weeks prior. Task Manager shows CPU utilization around 40% and GPU usage consistently at 99%. Virus scans found nothing. Driver updates (rollback to April) also failed to resolve the issue. The system shuts down completely, even with RDP attempts failing after a short period. Event Viewer logs are not populated due to the sudden shutdowns. The PC runs normally during general tasks like browsing and streaming. It crashes specifically when running games. A second test of 3D Mark time spy crashed out. The system is reporting normal temperatures but experiencing intermittent failures. Windows SFC scan fixed two overlapping directory entries. There was a recent Windows update installed approximately four weeks prior, but the issue seems random. The user suspects a faulty GPU based on observations during the 3DMark test.

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Dil2601
Member
109
10-23-2018, 08:05 PM
#2
That sounds like a psu failure
but if you tried 2 psus, from be quiet (its 2 words. Be Quiet, not bequiet.) which is a respectable company,
I doubt its psu.
dead gpu could be it, but my question is why was it on may drivers? update them regularly.
try updating the gpu drivers to most recent. if that doesn't work... its probably those 2 options
(psu or gpu)
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Dil2601
10-23-2018, 08:05 PM #2

That sounds like a psu failure
but if you tried 2 psus, from be quiet (its 2 words. Be Quiet, not bequiet.) which is a respectable company,
I doubt its psu.
dead gpu could be it, but my question is why was it on may drivers? update them regularly.
try updating the gpu drivers to most recent. if that doesn't work... its probably those 2 options
(psu or gpu)

J
JustGame211
Member
59
10-25-2018, 09:43 AM
#3
That sounds like a psu failure
but if you tried 2 psus, from be quiet (its 2 words. Be Quiet, not bequiet.) which is a respectable company,
I doubt its psu.
dead gpu could be it, but my question is why was it on may drivers? update them regularly.
try updating the gpu drivers to most recent. if that doesn't work... its probably those 2 options
(psu or gpu)
J
JustGame211
10-25-2018, 09:43 AM #3

That sounds like a psu failure
but if you tried 2 psus, from be quiet (its 2 words. Be Quiet, not bequiet.) which is a respectable company,
I doubt its psu.
dead gpu could be it, but my question is why was it on may drivers? update them regularly.
try updating the gpu drivers to most recent. if that doesn't work... its probably those 2 options
(psu or gpu)

X
xMagicPvP
Member
154
11-02-2018, 09:11 AM
#4
Rewrite using different words:

I’m experiencing significant issues with my graphics card, specifically related to texture loading and performance. I've attempted various troubleshooting steps, including updating drivers, but the problem persists.

Initially, I suspected a power supply issue, but measurements confirmed normal voltage levels. Further investigation suggests the problem may be within the video memory (VRAM) of the GPU itself. When running specific benchmarks like Timespy, the card utilizes VRAM effectively, showcasing its capabilities. However, when attempting more demanding tasks or running certain games, it quickly fails and crashes due to VRAM limitations.

I’ve explored several solutions including swapping out my current 1080Ti with a new one coming from my office. I will report back on the outcome of this change. Thank you for your input.
X
xMagicPvP
11-02-2018, 09:11 AM #4

Rewrite using different words:

I’m experiencing significant issues with my graphics card, specifically related to texture loading and performance. I've attempted various troubleshooting steps, including updating drivers, but the problem persists.

Initially, I suspected a power supply issue, but measurements confirmed normal voltage levels. Further investigation suggests the problem may be within the video memory (VRAM) of the GPU itself. When running specific benchmarks like Timespy, the card utilizes VRAM effectively, showcasing its capabilities. However, when attempting more demanding tasks or running certain games, it quickly fails and crashes due to VRAM limitations.

I’ve explored several solutions including swapping out my current 1080Ti with a new one coming from my office. I will report back on the outcome of this change. Thank you for your input.

T
trayson65
Member
143
11-02-2018, 09:29 AM
#5
100% confirmed its my GPU.
Put a new GPU in and its been running fine for about 6 hours.
Not sure what is wrong, I have a suspicion its one of the VRAM modules
T
trayson65
11-02-2018, 09:29 AM #5

100% confirmed its my GPU.
Put a new GPU in and its been running fine for about 6 hours.
Not sure what is wrong, I have a suspicion its one of the VRAM modules

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Redstoner137
Posting Freak
811
11-06-2018, 10:14 PM
#6
Glad you managed to pinpoint the issue - also, thanks for listing the detailed steps here. It will definitely help if someone winds up with similar symptoms in the future.
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Redstoner137
11-06-2018, 10:14 PM #6

Glad you managed to pinpoint the issue - also, thanks for listing the detailed steps here. It will definitely help if someone winds up with similar symptoms in the future.

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DannyFrenzyy
Junior Member
10
11-06-2018, 11:24 PM
#7
That’s a frustrating situation! It's disappointing when a complex piece of technology – especially something as reliant on precision engineering as an EVGA Hybrid card – doesn’t perform as expected, particularly after the warranty period has passed. It sounds like you've been dealing with a persistent issue and it’s understandable to feel annoyed. The timing of this failure adds another layer of frustration.
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DannyFrenzyy
11-06-2018, 11:24 PM #7

That’s a frustrating situation! It's disappointing when a complex piece of technology – especially something as reliant on precision engineering as an EVGA Hybrid card – doesn’t perform as expected, particularly after the warranty period has passed. It sounds like you've been dealing with a persistent issue and it’s understandable to feel annoyed. The timing of this failure adds another layer of frustration.