My PC shuts down frequently every day
My PC shuts down frequently every day
Usually I'd search for a device driver that's taking too long to respond. A simple solution would be to update the BIOS to the latest version, install the appropriate motherboard drivers, and then retest. I'd also disable any overclocking drivers. If you obtain a memory dump, it should be sent to a server so someone with a debugger can examine it quickly. Errors related to flushing buffers could stem from a drive issue or a problem in the CPU's RAM cache—meaning the RAM is inside the CPU chip instead of the motherboard RAM sticks.
the support tech did reference driver issues too. he didn't give clear details and claimed it wasn't a windows issue. i've already updated the bios. so are you suggesting reinstalling all mobo drivers? i'm not comfortable with memory dumps or uploading them to a server.
The most recent minidump is available. This crash occurred following the BIOS update and driver reinstallation, including the chipset.
https://drive.google.com/file/d/1Gs4IoIN...drive_link
this issue appears to stem from a driver programming concern.
(address seemed to represent a local memory location instead of a kernel address, indicating a firmware or hardware problem, whereas a valid RAM error would display an address resembling a kernel address but be incorrect)
note: the kernel address shown here is ffffc804`95299ae0
(this starts with ffff)
this bugcheck suggests it might be linked to
HID mini driver for USB Fx2 Device
VKbms.sys Thu Jul 10 20:42:22 2014
possibly related to REDRAGON_MOUSE.sys
try updating the gaming mouse drivers and firmware or removing them.
note: when a USB device is removed, the driver remains hidden; you need to access the control panel, device manager, locate the option to display hidden devices, select it, then clear all grayed entries. The driver will be installed per port the device was connected to.
i recommend downloading microsoft autoruns64.exe from:
https://learn.microsoft.com/en-us/sysint...s/autoruns
search for this driver and disable or delete it:
VKbms.sys Thu Jul 10 20:42:22 2014
uncertain about this driver:
REDRAGON_MOUSE.sys Wed Sep 20 01:37:45 2017
you should also update other outdated drivers:
rtcx21x64.sys Sun Oct 3 23:54:20 2021
RTKVHD64.sys Tue Aug 31 03:24:16 2021
ibtusb.sys Tue Nov 29 08:04:24 2022
(likely an Intel Bluetooth driver)
AMDRyzenMasterDriver.sys Thu May 12 23:01:00 2022
update this to the latest version to match your BIOS, or remove it if you're overclocking
the rtkvhd64.sys is the motherboard sound card; older versions had a flaw causing crashes with GPU audio drivers.
rtcx21x64.sys is the real Tek network adapter, you can update it while handling other updates.
notes:
4: kd> !sysinfo machineid
Machine ID Information [From Smbios 3.3, DMIVersion 0, Size=1968]
BiosMajorRelease = 5
BiosMinorRelease = 17
BiosVendor = American Megatrends International, LLC.
BiosVersion = L3.41
BiosReleaseDate = 02/22/2024
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = B550M-C
SystemFamily = To Be Filled By O.E.M.
SystemVersion = To Be Filled By O.E.M.
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = ASRock
BaseBoardProduct = B550M-C
ProcessorNameString = REG_SZ AMD Ryzen 5 3600 6-Core Processor
[CPU Information]
~MHz = REG_DWORD 3593
note: most individuals focus less on identifying which driver is responsible for the issue. Typically, I ask them to refresh all drivers and recheck since the main solution they usually seek is updating the BIOS and drivers. They often run the verifier if they have numerous third-party drivers installed or a recently released Windows version.
I consistently prefer using the verifier tool. It highlights numerous programming concerns, even those unrelated to the actual problem.
The most common complaints about verifier are users not realizing it needs to be disabled (causing sluggish performance) and difficulties understanding how to enter safe mode (to disable the tool).
Therefore, if someone intends to use verifier, they might want to perform a one-time execution that shuts it down upon reboot.
notes: begin by launching cmd.exe with administrative privileges and executing
verifier /reset
to disable all verifier functionalities. Neglecting this step can lead to persistent slowdowns.
When using verifier, ensure you understand how to enter safe mode; sometimes with a fast SSD, the process is quick. Others may need to disable fast boot in the BIOS.
It’s advisable to consider commands like switch
verifier.exe /bootmode resetonbootfail
or switch /oneboot
to control verifier behavior.
if your system triggers bugchecking and it’s linked to a driver you don’t wish to test, you can add that driver name to the exclude list in verifier testing.
DriverList
Driver Verifier Command Syntax - Windows drivers
This format is applied when operating the Verifier utility via Command Prompt. You may input multiple options on one line.
learn.microsoft.com
I removed and deleted the two drivers you referenced, which seem to be connected to my RedDragon keyboard and mouse. You also talked about running outdated drivers, but I noticed your initial crash log. After updating the BIOS and chipset drivers, I shared a newer log. I’m curious if those older drivers are no longer present. Regardless, the PC has crashed several more times since then. The most recent log is attached. I’m wondering if checking the RAM might be useful again. What do you think? Also, it’s been crashing much more frequently lately. It crashed twice while I was writing this and uploading the dump file.