My PC shuts down frequently every day
My PC shuts down frequently every day
My PC crashes regularly. Sometimes daily. Just today it crashed twice within 30 minutes. I get the blue screen that reads "Your PC ran into a problem and needs to restart".
I tried looking through the logs in Even Viewer, but I'll admit that I'm not very familiar with that. I was able to find 2 critical messages that match up with the times that my PC crashed but these are just messages that say that my PC rebooted after a crash. They don't give any info regarding the actual problem that caused the crash. If you guys can help me locate the crash logs, I'll be happy to share them with you. This has become so frustrating, never knowing when it will crash next. I'll add that this a custom build and the problem has been happening since the day I built it. I have done fresh re-installs of Windows three times to see if that would help, but nothing changes.
OS: Windows 11 Pro
Mobo: AsRock B550M-C
CPU: AMD Ryzen 5 3600
Ram: 16gb DDR4 3200
GPU: XFX RX-580 8GB
SSD: Kingston NVME 1TB
PSU: Corsair CX600
CPU Cooler: Thermaltake UX100
3 case fans plus cpu fan with proper fan control setup
Is your motherboard BIOS up to date?
Check the official AMD page for details.
Are you attempting to overclock any components (CPU, GPU, RAM)?
Have you executed DISM and SFC checks to ensure Windows stability?
Visit the Microsoft support site for further guidance.
Without understanding the exact error codes linked to the crashes, it remains an assumption. These issues often stem from memory problems or mismatches in memory types. Earlier, similar crashes were resolved by addressing CPU-memory compatibility. Your crash dump files are at "C:\Windows\Minidump". You should also check Windows crash events via Event Viewer under Critical events to locate the error details. I’m sorry, but I don’t recall the exact steps for that process.
There is no overclocking involved.
I have the second to last BIOS version. It seems a newer release was released a few months ago. It's a beta, just like the one I'm currently using. Should I consider updating?
After executing the first step (scanhealth), it reports "No component store corruption detected."
Following scannow, it states "Windows Resource Protection did not find any integrity violations."
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It seems unlikely that updating the BIOS will resolve the issue.
This might be connected to memory problems. Do you have any spare working RAM sticks you could use for testing? You might also consider running a memory diagnostic, although even passing tests don't ensure the RAM isn't the cause. This is something I've encountered before.
You may also want to try using Driver Verifier; someone with more expertise could provide more targeted guidance.
So I changed the BIOS anyway. Also, I just ran a memory test and everything looked good. In the meantime, I'm going to check the supported RAM options for my motherboard and see if I can find compatible sticks. It might take some time. I'll let you know once I have the results and tested it.
I haven't purchased new RAM just yet because we're still unsure about the issue. You might want to wait until someone with more experience examines the crash dumps to identify another cause. The problem could also relate to a disk drive, Windows drivers, or something else. Which memory test did you perform? Are all your RAM sticks from the same set? And do all the minidump files share the same bugcheck, or are there variations?
I managed to get Microsoft support to examine the log, and they confirmed it's a RAM problem. Both of my sticks match and function properly on another PC. It seems they might be incompatible with my motherboard, CPU, or both on this new system.
I used to have RAM that performed perfectly with my Ryzen 3200G for a long time, but once I switched to a 5600X it would crash almost every day. Changing the RAM to another set resolved the issue. It's strange. I don't get why it's so sensitive. If it's the RAM, at least fixing it is straightforward. But it would be sad if you bought something else just for this problem to keep happening.