My PC freezes right up when I use it for about a second or two at a time.
My PC freezes right up when I use it for about a second or two at a time.
I bought my new Alienware Aurora ACT1250 through Dell and now I am having trouble figuring out why it freezes every few minutes. Usually the whole thing stops working for about a second. Sometimes it's all of them, like the sound, video, or even the keyboard when I type. Other times just one part is broken, like only the audio or just something else while I'm typing. It feels really weird. I bought this computer via Dell and their support team doesn't seem to know anything because they say it's not a hardware problem here at all. Here are the things I have already tried: Updated drivers Reinstalled the BIOS Did a full restart without changing my files. The issue is still there even after just installing Windows. What else should I do? Can you tell me more information so I can figure this out? If it's really not hardware related, I need to find out, but I think it might be about hardware even though I don't know how to check that. Note: I'm not a genius when it comes to computers but also no expert either, please explain things very clearly so someone who knows nothing can understand
I used to think that was my old laptop's problem. It had very slow dual-core CPUs, too little RAM, and bad Windows Update settings. The poor computer just gets stuck while updating and sits at 100% use. That shouldn't happen on a brand-new modern PC, but you can check the Task Manager for CPU, RAM, and disk usage to see if any programs are slowing everything down. Also, it might be worth looking at Event Viewer or System logs for any weird messages.
I ran a virus check on many apps and it found nothing. I added some programs like iTunes, Steam games, Google Drive, Chrome, etc., but they didn't cause big problems either. Even though I did a complete restart of Windows while keeping my personal stuff, the issue is still there. It's just about the computer parts (the SSD and hard drive). The main drive has 584 GB free out of 930 GB total space. The other drive only has 1.42 TB free out of 1.86 TB total space.
Most people use about 10% CPU and 50% Memory, plus less than 10% Disk right now. Even though my Event Viewer shows nothing, I'm still not sure what to do because the search results are confusing too. I tried sending a picture of the error log online, but the site says it can't get the image from the link (it's on ibb). Maybe that's why I don't know how to post it here.
The stuff that happens when I check things are all flagged in red. When I don't know why, I dig for an answer and see if it fits. Most times, I skip Event Viewer because a computer hangs and nothing gets written to the log. If you get a brand new Dell PC, I'd suggest sending it back as "not working right." Even if Dell doesn't give it back completely, they should put it on a test bench and run some official tests. You've already reset the machine and taken out all extra stuff (like non-Dell programs), so Dell can't say someone else's software is breaking things. Just wipe your personal files and send it back. It sucks, but what would you do if a brand new car broke down? Would you try to fix it yourself? If my PC was out of warranty and the seller, I'd swap parts one by one: RAM, graphics card, SSD, CPU, motherboard, power supply, etc. That's pretty heavy-handed and not always possible unless you have tons of spare parts. I'd also take out the Dell version of Windows and put in a plain Microsoft ISO from scratch. Dell comes with some extra junk software and adding it makes things more likely to go wrong. Sorry I can't think of anything better, but I think when the warranty is still good, it's Dell's job to fix it.
Update your post so people can see all the computer's hardware details and what operating system it runs on. Tell them exactly which power supply unit you have: make, model, wattage, how old it is, and if it looks okay or needs fixing. List the hard drives they have: who makes each one, their model, how much storage they hold, and how full they are right now. Write down every other thing that is plugged in, like speakers or mice. Tell them whether you use a wired connection or a wireless network. You can show pictures of your PC here using the Imgur website (go to www.imgur.com > click the green "New post" icon). Also check Reliability History/Monitor for error codes, warnings, and even things happening right before or when the computer freezes. There are two other helpful tools you should try: Resource Manager and Process Explorer (they come from Microsoft and are free). Link is at https://learn.microsoft.com/en-us/sysint...s-explorer You need to use both tools but only one at a time. Make sure to keep that tool window open so you can see what's happening. The goal is to hopefully find some signs of trouble when the freezes happen. You might have to try different things and learn from them. Watch the graphs to see how they look during freezes. Take your time, watch closely, make notes along the way.