My internet keeps cutting out right when I'm playing games on my computer.
My internet keeps cutting out right when I'm playing games on my computer.
Here is your internet connection stopping when you are playing games over ethernet. This only happens sometimes, like one or two seconds at a time. It does not happen on Wi-Fi and it also doesn't happen when I am just watching streams online. Nothing shows up in my computer that says the ethernet cable has been cut off while this is going on. The machine is basically new but things started breaking down recently without any clear reason. My network adapter is a Realtek Gaming 2.5gbe Family Controller. The motherboard is an Asus Prime Z590-P Wi-Fi. I have already tried some things to fix it: I checked that only my PC on the network is having this problem and I know for sure it's not the ethernet cable or router. I cleared out all my files, which didn't help. I also made sure nothing in my antivirus software or Windows Defender was stopping me from using my internet. I'm pretty certain it isn't a DNS problem either. I tried updating my drivers for my Ethernet Adapter and even manually installing the newest Realtek driver that came with the box. I changed some Power Management settings on the Ethernet adapter, too. And I looked at other instructions online to see if changing something else would help. Sadly, nothing has worked yet which is really frustrating because it used to work fine a week ago and I can't see any reason why it started suddenly like this. Do you have an idea what could be causing this? Or do you have some tips on how I should better troubleshoot the issue?
I'd check the internet explorer for any network problems back then. The easy way to start is opening a command line and typing a keep-ping command while it's connected to my router address. This will tell me fast if I'm losing the connection or if it's something harder to fix.
One thing won't help. I've seen this happen before, like losing the first one. Next, try sending a ping to 8.8.8.8 at the same time as pinging the router's IP address just in case the problem is random. If you're actually right that no other device is broken, there won't be any loss because those devices use the same internet line. The real issue here is that you've removed every possible network source of your trouble. There are still other things to try. First, make sure IPv6 is turned off in the NIC settings. You get very strange test results when some sites use IPv6 and others don't. It's unlikely you really need IPv6 for anything anyway. The other common problem with an Asus motherboard is that bloatware comes with it. They've changed the name of the worst offender over time. Used to be called LanFirst, but I think they now call it CFOSSpeed, which was their older version based on. In any case, if any software claims it favors certain traffic or says it can reduce latency, uninstall it. This program has a long history of causing weird problems and is totally stupid. It can only control data inside your machine, so if you have some network bottleneck between an app in your computer and the internet, that's actually a much bigger problem than just deleting this software.
I have tested and run the ping while playing a game, and when the request time out happens I am getting the issue in game that I am trying to solve. I have also pinged 8.8.8.8 and get similar results of occasional request timeouts. From what I can tell other people on the network are not having the same issue, and there is someone else who plays games on an ethernet connection. IPv6 is indeed disabled and I have double checked that there is no bloatware running in processes that could be causing the issue.
So when you ping a router, sometimes you get more than one timeout. Do you lose all your pings at once or just slowly? There isn't much involved here which is both good and bad. Basically, the data got messed up because of something like a broken ethernet cable or bad ports on the device. Maybe the router never sent back the response, or maybe the software kept sending it but then lost it in the middle. The easiest fix would be to try a new ethernet cable. Bad cables are weird; they work with some things but not others. This is especially true if you bought a fake one from online stores. I'd definitely try getting a replacement cable. You only need a cat5e cable, make sure it's pure copper (no CCA), and has the right wire size of 22 to 24 meters. If you don't have the right cables, it might be hard to find them. You would think that if things were broken on the router, they would also break on your wifi devices or other computers too. Used to be the 2.5g ports had all kinds of problems but if you already installed the realtek driver it should be okay. They seem to have fixed that problem sometimes though microsoft might try to load generic drivers instead.
Usually just one ping drop, sometimes a few more. I'll swap out my ethernet cable and test it. If that doesn't fix things, well at least I've marked another item off the list. Thanks for your help, really means a lot! Let me know how you do after the new cable arrives.