My gaming sessions are frequently interrupted by unexpected freezes and crashes.
My gaming sessions are frequently interrupted by unexpected freezes and crashes.
System Specifications:
Operating System: Windows 10 (64-bit)
Motherboard: MSI MPG Z390 GAMING EDGE AC (Purchased in December 2018)
Processor: Intel i7 8700k (Also acquired in December 2018)
Graphics Card: MSI GTX 1070 GAMING X
Memory: Corsair Vengeance LPX 16GB (2x8GB) 2133MHz
Power Supply: Corsair RM1000i (Installed in May)
All of my games are installed on a single 4TB hard drive (designated as E
.Games Tested:
-PUBG
-MORDHAU
-Squad
-Escape From Tarkov (EFT)
Observation: The initial three games listed are built using Unreal Engine, and these were the first to exhibit freezing and crashing behavior. I initially suspected an Unreal Engine issue, but EFT, utilizing Unity, demonstrates that this is not the case.
The Problem:
I am experiencing intermittent freezing and crashing within these games. During a freeze, I can typically still hear audio—sometimes with limited movement capability—while the visual display remains locked. After 1-2 minutes, the game will crash to my desktop. Occasionally, I am unable to close the frozen application through normal means; instead, I must force shut down my computer. The frequency of these crashes varies significantly, ranging from occurrences within a minute to instances after 30 minutes of gameplay. Additionally, I have noticed slight loading delays when navigating maps and areas within the games. Furthermore, Discord occasionally prompts me to reload, suggesting a crash of its own. This issue began coinciding with the game problems.
Troubleshooting Steps Taken:
-I have completely removed and reinstalled my NVIDIA GPU drivers using DDU, also testing older drivers from the MSI website.
-I have enabled debug mode within the NVIDIA control panel.
-I performed a scan for hard drive errors using an unrecognized tool.
-I disabled all CPU, GPU, and RAM overclocking settings.
-I updated all drivers on my computer using Driver Boost 6 within Steam.
-I cleaned up my installed programs.
-I verified the integrity of game files.
-I reduced in-game settings to their lowest levels (which successfully resolved the issue in MORDHAU, though it’s not a desirable long-term solution).
I may have omitted certain steps or performed them incorrectly. Any guidance would be greatly appreciated. Thank you sincerely for your assistance, as this has been a frustrating issue for the past few weeks. This is my initial post and it was created using a mobile device, resulting in considerable difficulty.
I recognize this issue has been reported repeatedly and I’ve diligently attempted to resolve it, yet I am seeking assistance.
System Specifications:
Operating System: Windows 10 (64-bit)
Motherboard: MSI MPG Z390 GAMING EDGE AC (Purchased in December 2018)
Processor: Intel i7 8700k (Also acquired in December 2018)
Graphics Card: MSI GTX 1070 GAMING X
Memory: Corsair Vengeance LPX 16GB (2x8GB) 2133MHz
Power Supply: Corsair RM1000i (Installed in May)
All of my games are installed on a single 4TB hard drive (designated as E.
Games Tested:
-PUBG
-MORDHAU
-Squad
-Escape From Tarkov (EFT)
Observation: The initial three games listed are built using Unreal Engine, and these were the first to exhibit freezing and crashing behavior. I initially suspected an Unreal Engine issue, but EFT, utilizing Unity, demonstrates that this is not the case.
The Problem:
I am experiencing intermittent freezing and crashing within these games. During a freeze, I can typically still hear audio—sometimes with limited movement capability—while the visual display remains locked. After 1-2 minutes, the game will crash to my desktop. Occasionally, I am unable to close the frozen application through normal means; instead, I must force shut down my computer. The frequency of these crashes varies significantly, ranging from occurrences within a minute to instances after 30 minutes of gameplay. Additionally, I have noticed slight loading delays when navigating maps and areas within the games. Furthermore, Discord occasionally prompts me to reload, suggesting a crash of its own. This issue began coinciding with the game problems.
Troubleshooting Steps Taken:
-I have completely removed and reinstalled my NVIDIA GPU drivers using DDU, also testing older drivers from the MSI website.
-I have enabled debug mode within the NVIDIA control panel.
-I performed a scan for hard drive errors using an unrecognized tool.
-I disabled all CPU, GPU, and RAM overclocking settings.
-I updated all drivers on my computer using Driver Boost 6 within Steam.
-I cleaned up my installed programs.
-I verified the integrity of game files.
-I reduced in-game settings to their lowest levels (which successfully resolved the issue in MORDHAU, though it’s not a desirable long-term solution).
I may have omitted certain steps or performed them incorrectly. Any guidance would be greatly appreciated. Thank you sincerely for your assistance, as this has been a frustrating issue for the past few weeks. This is my initial post and it was created using a mobile device, resulting in considerable difficulty.
empireearth2
04-27-2025, 04:54 AM #3Is this a completely fresh installation, or did you update it from a previous version? If the prior version was older, did you reinstall Windows following the motherboard change? Otherwise, your system is still configured for its previous configuration. What amount of RAM do you have? Please specify the total capacity. If multiple sticks are used, are they part of the same kit? The sluggish map loading is frequently a result of games residing on a traditional hard drive – provided it's functioning correctly, at least. Switching to a solid-state drive would significantly improve loading speeds; however, a 4TB SSD represents a substantial investment. Have you assessed your drive's condition using CrystalDiskInfo? The link is: https://crystalmark.info/redirect.php?pr...oInstaller. I observe the utilization of Driver Boost 6 in your troubleshooting steps; it's possible that some undesirable software is present on your hard drive. You can obtain a free copy of adwcleaner here: https://www.malwarebytes.com/adwcleaner/. Thoroughly quarantine and remove everything detected by the program, including Driver Boost 6, as this may also be flagged.
I neglected to include the RAM specifications in my initial request, and I apologize for that oversight due to the late hour. I have since revised the details regarding my system's memory. Previously, my computer operated on Windows 7 Professional 64-bit before I transitioned to Windows 10 64-bit following the installation of new components. To facilitate this upgrade, I disassembled my entire PC, reassembling it with the updated motherboard and processor, along with a new CPU cooler. I then created a clone of my Windows 7 SSD to another drive as a precautionary measure against potential issues. During the installation process of Windows 10, I encountered several difficulties and ultimately resolved them by installing Windows 10 on a separate machine and then transferring it back to my primary PC. Despite running Windows 10 for the past eight months, I recently began experiencing game freezes and crashes. While I recognize that traditional hard disk drives are inherently slower than solid-state drives, it appears to me that my current drive is performing noticeably slower than it did previously. I intend to investigate the health of my hard drive thoroughly. The drive was purchased for approximately one hundred pounds and boasts a rotational speed of 5980 RPM. I plan to utilize the diagnostic tool you provided to assess its condition and determine if it contributes to the observed performance issues. Thank you for your assistance; I will implement your suggestions and provide an update on my findings.
jonathan__98
04-27-2025, 04:54 AM #6I performed a system refresh by modifying my computer's firmware and reinstalling the latest version of Windows 10.