My game stops working right away after I plug the charger in.
My game stops working right away after I plug the charger in.
Hey, I've been having a weird problem with my laptop lately for about a month. When I play games like Dota 2 or P.O.E. on the battery alone, everything works fine until I plug in the charger. Then, random red and white pixels start showing up all over the screen. After a while, the game crashes and closes by itself. If I just take the charger out, things go back to normal. But if I plug it in right away when starting the game, those strange pixels pop up again after opening the game, then crash later too. The worst part is that sometimes my computer says "BSOD," but every time it's a totally different error like SYSTEM_THREAD_EXCEPTION_NOT_HANDLED or SYSTEM_SERVICE_EXCEPTION. Before this happened, I just played normally with the charger plugged in (but not charging). Here are my laptop specs: ASUS A46CB running Windows 8.1 pro 64-bit Processor is an Intel Core i5 3317U Chipset is Intel HM76 Express Memory has 4GB DDR3 PC12800 Graphics uses NVIDIA GeForce GT 740M with 2GB VRAM Storage is a 500GB hard drive Display screen size is 14.0 inches Resolution is 16:9 HD Battery holds 4 cells and takes up space Power comes from a wall adapter that can take AC power Input voltage is between 100-240V I need help fixing this, thanks
So, the quickest way to figure out what's wrong is checking the dmp files. But right now I'm at work and don't have those tools handy. If you don't expect me here, I'll do the analysis in about 7 or 8 hours. As of right now, I think it might be software, but a hardware problem seems more likely. If you tried with different chargers and got the same result after cleaning it up, that points to something between the GPU and the screen. With 50 degrees being so normal, overheating is probably not the main issue here.
Start by saving those error logs somewhere safe so others can help you fix this. They usually appear under #:\Windows\Minidump on your hard drive. These graphs often show broken parts or overheating, and since the blue screen looks like a system file problem, that is likely what's wrong. Let's hope it isn't just the battery life setting for now. I think the laptop was in low power mode because you were using it while charging, which slowed things down to save energy. But once you plugged it back in, it switched to high performance mode and removed those limits, making it run faster but also get hotter until it finally overheated and failed. You can change this setting from your tray bar icon; try turning it on when you are charged and if that makes the problem happen again. If so, take the laptop apart and clean out the dust with compressed air or a soft brush. If cleaning doesn't fix it, maybe something inside is broken. Since the error only appears after plugging in the charger, the charger itself might be the issue too. Try getting another one that has less power output to see if it helps.
Vynavill: Start by putting error logs somewhere so tech users can help you. They usually live in a folder named #:\Windows\Minidump (the # is your computer's part number). If you see strange pictures or glitches, that often means something inside broke or the laptop got too hot. Since there seems to be a crash caused by a bad system file, maybe it was that one. Let's hope it wasn't just heat for now. I think the problem only happens when you are on battery power because it saves energy and slows things down. But once you plug in the charger, the laptop goes into high performance mode and uses more power, which makes it run faster but also get hotter until it finally overheats and breaks. You can change how fast the laptop runs from the battery icon on your screen; try turning that setting on when the battery is full to see if things happen again. If they do happen later, you might need to open the bottom of the laptop and blow out dust with a little bit of compressed air or a soft brush. If it's still broken after cleaning, maybe something inside is actually faulty. Because it only happens when plugged in, the charger itself could be the problem too. Try using a different charger that has less power (lower voltage) to see if that fixes it. I posted my logs on Google Drive here (https://drive.google.com/#folders/0B5_t6...3JfSWtIQ2c). I am just new to uploading files, so please let me know if you can't open them. I don't think it is the overheating because I use my laptop in a very cold room and checked with Afterburner; the temperature stayed at only 50 degrees Celsius. I also thought maybe playing on different power plans would fix it, but even when I chose battery saving, the problem still came back whenever I plugged it in. That is why I think the issue starts specifically when charging. I cleaned the bottom part of the laptop, but it's still broken. I borrowed my friend's charger with the same low voltage and a different one, but the problem is still there. I noticed that only games are bad too, not just videos. When I open an image file, some random pixels appear at first and then slowly fade away. If I close the photo viewer and reopen it, those pixels come back. Surprisingly, all video files worked fine without any problems.
Well, to start figuring this out fast, I'd check the dmp files. But right now I'm working at my desk and don't have those tools handy. If you're not here yet, I'll keep checking every 7 or 8 hours. Just for now, everything points to software, but a hardware problem seems more likely. If you've tried different chargers and still see the same thing after cleaning it up, that sounds like a hard part of the computer. If it's really broken, it might be between the graphics card and the screen. With 50 degrees on top of it, overheating is probably not the main issue either.
Well if your game crashes when plugged in I recommend dusting your laptop or there is another way: I got another way of helping you see programs like these such as video games use too much performance you can decrease their graphics manually in settings and it will work for you. I have used it after 1 week of searching it will work here is how: Open settings then look for systems first tab don’t search it click on display then scroll down go to graphics settings then you want to browse that application click on it then click on options you will find power saving you click on it and if it’s from the microsoft store there is desktop app tab click on it and click on microsoft store app I hope that helped 😀
Don't post on dead threads. That person asked for help back in August, so they've been waiting over eight and a half years. Posting there now without a real reason might make you unable to write posts anymore.