My computer isn't turning off.
My computer isn't turning off.
Hello everyone,
I recently upgraded my PC with an Asus tuf 7800 xt and have been facing some unusual problems. The system won’t shut down properly. When I press the "Shut Down" button in the Start menu or use the physical shutdown switch, it powers off completely—hard drive stops spinning, lights turn off—but then immediately restarts (the drive starts rotating again, lights come back on).
I’ve tried several solutions online:
- Drivers: Removed old Nvidia drivers and installed Amd Adrenalin.
- BIOS: Tried both upgrading and downgrading the BIOS version. Also reset the BIOS by re-seating the CMOS and using the BIOS reset button.
- Windows updates: All updates applied, including unnecessary ones.
- Power settings: Verified that shutdown is enabled in Windows.
- Component seating: Reseated RAM and GPU.
- Fast boot: Disabled.
- Command line: Attempted to shut down via command prompt.
- Hard drive: Removed the 1TB HDD.
- Powerconfig: No USB devices can turn it on; BIOS and Windows disable it.
- Corrupted files: Ran sfc /scannow but found no issues.
- Hibernate: Already turned off.
- Force shutdown: Pressed power button repeatedly until PC shut down.
What’s even more puzzling is that after switching the graphics card, the PC fails to turn on when I power it back up. It’s confusing why this happens now.
I’m open to wiping the drive and reinstalling Windows, but I’d prefer that as a last resort since I don’t want to lose all my data.
Current setup:
- Graphics Card: ASUS TUF Gaming Radeon RX 7800 XT OC, TUF-RX7800XT-O16G-GAMING, 16GB GDDR6, HDMI, 3x DP
- CPU: Intel Core i5-10400F
- RAM: Crucial Ballistix 16GB kit
- SSD: Likely a 256GB PCIe 3 NVMe drive (not sure)
- Motherboard: GIGABYTE B560M DS3H V2
- OS: Windows 11 Pro 22H2
- PSU: Pure Power 11 500W
Any additional troubleshooting steps I might be missing? Could this issue be linked to the new graphics card? If so, how can I diagnose and fix it? Any advice would be greatly appreciated!
P.S. The configuration seems a bit messy right now, but I plan to upgrade soon.
It seems like a Windows configuration issue occurred.
This demonstrates how to verify it.
Thanks for the update! I see your PSU is a quiet one, delivering pure power. The 11 500W model you mentioned was new about 1.5 years ago.
You're encountering a utility that's interfering with your preferences, performing actions you didn't intend. It's time to examine everything and understand what's happening.
Sure, I'm happy to help. Just let me know how you'd like the advice to be presented.
At best, mediocre quality PSU. At this point, i suggest trying with 2nd, good quality PSU, like Seasonic Focus/PRIME or Corsair RMx/RMi/HXi/AXi. As of why i suspect PSU issue; No PSU should ever power on the PC on it's own. Yet, i've seen faulty PSUs to do just that. Oh, for 2nd opinion on your PSU's quality, look at PSU tier list, link: https://forums. Your PSU is Tier B, while what i suggest (and am personally using), is anything from Tier A. At best, misleading. At worst, terrible info. When PC is powered off, there is no hint of the OS. Meaning, Windows has 0 to do with regarding PC powering on it's own. It's down to PSU and MoBo power + and - pins. MoBo power +/- pins tell the PSU if to start working or stop working. If PSU doesn't want to play ball, it acts on it's own. It has NOTHING to do with Windows.
Hi there, thank you for your reply once more. I initially thought this might be a hardware problem, so I expect to need to invest again. I plan to order a PSU from your suggested brands and will let you know when it arrives.