Multiple BSODs occur, but the cause is unclear—PC freezes and restarts automatically?
Multiple BSODs occur, but the cause is unclear—PC freezes and restarts automatically?
My PC has been experiencing random crashes over the last two months. Checking the event viewer didn’t reveal any error codes. I’m feeling confused and hoping someone can help me analyze the minidumps to identify the issue.
Hardware details:
- CPU: AMD Ryzen 5 5600X 6-Core at 3.70 GHz
- RAM: Corsair Vengeance LPX 32GB (2x16GB) CMK32GX4M2Z3600C18
- Motherboard: Gigabyte B550i Aorus Pro AX
- Power Supply: Corsair SF750 2024
- GPU: MSI RTX 3060 TI GAMING X TRIO 8GB GDDR6
- Operating System: Windows 11 Pro, Version 24H2
- OS Features: Windows Feature Experience Pack 1000.26100.197.0
Minidump files are available.
With WinDBG, I notice all 5 cases are marked with nvlddmkm.sys. It would be best to verify you're using the most recent BIOS for your motherboard, then employ DDU. During Safe Mode, delete all GPU drivers (Intel, AMD, Nvidia) and install the newest GPU driver from Nvidia's support page via an elevated command—click the installer, right-click, and select Run as Administrator.
Thank you for the feedback. I attempted to remove the old drivers using DDU and install new ones, which seems to have improved stability temporarily. Concerning BitDefender, it doesn’t appear in my control panel or on the drives, even after checking with RevoUnInstaller. Is there a method to locate and uninstall it?
The dumps indicate a bddci.sys driver is present...
Code:
0: kd> lmDvmbddci
Explore full module list
start end module name
fffff800`6fc80000 fffff800`6fd47000 bddci (deferred)
File path: bddci.sys
File name: bddci.sys
View all global symbols, functions, data, Symbol Reload
Time: Wed Aug 25 14:06:11 2021 (61262423)
CheckSum: 000CCFB7
Size: 000C7000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Details from resource tables:
This driver is identified as part of BitDefender. Have you ever used BitDefender?
Consider downloading and running the BitDefender uninstaller from
https://www.bitdefender.com/links/uninst..._paid.html
You should know which version of BitDefender was previously installed.
If you're certain it's not installed, go to C:\Windows\System32\Drivers. Find a file named bddci.sys and rename it to bddci.old to prevent it from being treated as a driver. Restart the system.
If renaming isn't possible, boot into Safe Mode and rename the file there.
After that, verify everything functions correctly. If issues arise such as crashes or BSODs, return to C:\Windows\System32\Drivers and revert the rename before restarting.
think about refreshing your motherboard audio driver.
if it's not in use, turn off the motherboard audio in the BIOS.
if you don't hear sound from your video card cable, you might disable the NVIDIA HD audio.
reminder: i checked one bugcheck and it seemed the driver was taking too long.
Hi there, disabling the motherboard audio in BIOS might affect your Bluetooth earbuds. I used Bluetooth for audio and calls before. The fixes you tried worked for a while, but now you're having another crash—do you need help examining the minidump? It would be great if you could point out where the error occurs so you can investigate on your own. You've already tried using windbg, but I'm not sure which part or line to focus on for the BSOD. Latest dump: 101625-16640-01. Minidump files available.