F5F Stay Refreshed Hardware Desktop Multiple 6900 XT GPU failures occur during gameplay unexpectedly.

Multiple 6900 XT GPU failures occur during gameplay unexpectedly.

Multiple 6900 XT GPU failures occur during gameplay unexpectedly.

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PedroO_
Senior Member
522
05-05-2020, 11:19 AM
#1
During any game I play, I sometimes see a black screen while the PC remains functional, with sounds and fans still active. It’s been challenging to identify the cause of this issue. After checking the Device Manager and Event Viewer, I found an entry that indicated a problem starting: "Device PCI\VEN_1002&DEV_73BF&SUBSYS_440E1DA2&REV_C0\6&15bb039d&0&00000019 had a problem starting." This message isn’t clear, so I’m unsure what it means. What’s happening? I’ve tried reinstalling the Radeon drivers, doing a fresh Windows install from a USB stick (without resetting settings), and updating all other drivers, but nothing resolved it. Everything else seems up to date. If you need more details, feel free to ask.
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PedroO_
05-05-2020, 11:19 AM #1

During any game I play, I sometimes see a black screen while the PC remains functional, with sounds and fans still active. It’s been challenging to identify the cause of this issue. After checking the Device Manager and Event Viewer, I found an entry that indicated a problem starting: "Device PCI\VEN_1002&DEV_73BF&SUBSYS_440E1DA2&REV_C0\6&15bb039d&0&00000019 had a problem starting." This message isn’t clear, so I’m unsure what it means. What’s happening? I’ve tried reinstalling the Radeon drivers, doing a fresh Windows install from a USB stick (without resetting settings), and updating all other drivers, but nothing resolved it. Everything else seems up to date. If you need more details, feel free to ask.

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FruitOpter
Member
68
05-05-2020, 11:43 AM
#2
No, you didn't use Display Driver Uninstaller during the driver reinstallation.
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FruitOpter
05-05-2020, 11:43 AM #2

No, you didn't use Display Driver Uninstaller during the driver reinstallation.

C
Clareesuh
Member
245
05-05-2020, 05:42 PM
#3
I reinstalled the drivers and updated to version 5.3. Please share your complete specifications for reference.
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Clareesuh
05-05-2020, 05:42 PM #3

I reinstalled the drivers and updated to version 5.3. Please share your complete specifications for reference.

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luk321
Member
209
05-05-2020, 06:40 PM
#4
Yes, a new Windows update would likely provide an even stronger experience.
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luk321
05-05-2020, 06:40 PM #4

Yes, a new Windows update would likely provide an even stronger experience.

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Lea_Vanina
Junior Member
5
05-05-2020, 07:14 PM
#5
I downloaded the newest driver from AMD. My complete PC details are listed in my profile.
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Lea_Vanina
05-05-2020, 07:14 PM #5

I downloaded the newest driver from AMD. My complete PC details are listed in my profile.

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TheShariff
Member
148
05-05-2020, 11:06 PM
#6
No, I don't receive Radeon Wattman alerts during reboots after those crashes.
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TheShariff
05-05-2020, 11:06 PM #6

No, I don't receive Radeon Wattman alerts during reboots after those crashes.

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busyman201
Member
221
05-19-2020, 06:19 AM
#7
Yes, it's possible a Windows Update installed a driver that doesn't conflict with the one you set up. Start by downloading the Display Driver Uninstaller tool. Extract its contents and boot your computer in safe mode. In the utility, pick GPU from the menu on the right side, then select 'Clean' and restart. It will handle the rest, automatically bringing your PC back online. From there, we'll need to obtain fresh drivers—visit AMD's site, download and reinstall them. This was a concise overview; a good video walks through the entire process of using Display Driver Uninstaller.
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busyman201
05-19-2020, 06:19 AM #7

Yes, it's possible a Windows Update installed a driver that doesn't conflict with the one you set up. Start by downloading the Display Driver Uninstaller tool. Extract its contents and boot your computer in safe mode. In the utility, pick GPU from the menu on the right side, then select 'Clean' and restart. It will handle the rest, automatically bringing your PC back online. From there, we'll need to obtain fresh drivers—visit AMD's site, download and reinstall them. This was a concise overview; a good video walks through the entire process of using Display Driver Uninstaller.

D
Dinocat101
Junior Member
32
05-19-2020, 12:10 PM
#8
I also adjusted the GPU settings before, but now everything runs smoothly without issues.
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Dinocat101
05-19-2020, 12:10 PM #8

I also adjusted the GPU settings before, but now everything runs smoothly without issues.

H
53
05-20-2020, 03:34 PM
#9
Do you have additional PSUs available to try? I'm uncertain, but AMD suggests an 850W unit for the 6900XT, and you mentioned a 750W option in your profile. It's a remote chance but it *could* work. Just a distant thought.
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HeyImRarity_YT
05-20-2020, 03:34 PM #9

Do you have additional PSUs available to try? I'm uncertain, but AMD suggests an 850W unit for the 6900XT, and you mentioned a 750W option in your profile. It's a remote chance but it *could* work. Just a distant thought.