Mouse Stops working
Mouse Stops working
Hello,
I'm dealing with this problem for six months now. My mouse stops working suddenly after a disconnecting sound from the PC. The RGB lights and the laser on the sensor don't turn off when it's connected. It happens randomly, mostly during gaming or sometimes when I'm not using it. Even if I don't move the mouse quickly or leave it on, the issue persists. After plugging it into my laptop, it works perfectly. Once I reconnect it to my PC, the problem seems to go away for a few days but returns later. Could anyone assist in fixing this?
Mouse: Hyperx Pulsefire Haste (wired)
CPU: Intel Core i3-9100
Motherboard: Gigabyte h310m D2vx Si 2.0
GPU: Sapphire Nitro+ Rx 580 8GB
RAM: 2x Crucial 8GB 2666MHz
PSU: Thermaltake Toughpower GF 650W
The version details are unclear, but the link provided pertains to BIOS support for the H310M-D2VX-SI motherboard.
Precisely how or where the mouse is connected is important, as there could be a power problem. The mouse seems built for older USB2 ports, which can deliver up to 0.5 A of current to all connected devices. Most basic mice consume far less than that, but this particular model includes additional features such as LED lights. If you're connecting this mouse using a hub or splitter along with other items on the same USB2 port, there might not be enough power for everything. Connecting the mouse directly to its own USB2 port would resolve this issue.
After that, this method could be helpful. Sometimes the USB2 system becomes confused when multiple devices are connected and then moved or reconnected to different ports. This process will instruct it to "ignore" some of those devices and then re-add them for detection again.
Make sure you locate the driver for your mouse—perhaps on a disk that came with it or online from its manufacturer. You may need to download and install it onto a USB stick.
Use the search bar at the bottom left to access Device Manager. Expand the Mice and other... list, then locate your mouse. Right-click and select UNINSTALL this device. Exit Device Manager and restart.
Plug in your mouse on its dedicated USB2 port without any additional devices on that port. The system will display a message indicating it has found a new device and attempt to install the driver. If you can intervene, tell it not to search for its own driver but to use the one you have (possibly on a USB stick or in a known system location). If you cannot intervene, wait until the installation completes. Once done, return to Device Manager, locate the mouse again, and right-click to choose Update the driver. This will prompt you to specify the correct driver location, guiding you to the one you possess.
After installing the appropriate driver at a recognized location, you should be all set.
I'll attempt this again when I encounter the problem once more. Currently, I don't appear to have the issue after updating the motherboard's chipset drivers. Appreciate the assistance!
Great strategy. No requirement to adjust drivers once it functions properly.
If it fails once more, ensure your system remains in secure boot mode.
And when offline, connect the keyboard and mouse. Open Device Manager, remove the installed mouse and keyboard drivers, restart, then enable secure boot again. This typically resolves the problem.