Looking for assistance with the Asus B550 motherboard?
Looking for assistance with the Asus B550 motherboard?
Hello, I'm a system administrator and own an MSP. Recently, a family member asked me to install the PC he bought on Newegg. Everything seems fine, but no onboard SD card was found. I've tried two different Windows 10 and 11 installs, as well as Ubuntu, and even updated the BIOS. I've also attempted a board exchange with Newegg, but it still isn't detected and doesn't appear in the device manager. It's an Asus B550 gaming laptop with a Ryzen 5 3600. Anyone else have encountered the same problem?
Check if the audio hardware is turned on in BIOS settings. Review Device Manager for any unidentified devices you can't recognize. Attempted to install the ROG audio driver pack.
It's confirmed in BIOS, not an unknown or generic device. I also used the Realtek driver from ASUS. Only the sound card appears in Ubuntu 22.4, which is the old RX470—swapped it over and still only HDMI detected. Thanks for the update... a bit of a setback here.
Have you reached out to customer support? They might resolve the problem or swap the board if the audio is faulty.
It appears the HDMI audio is only visible in certain software interfaces. In PavuControl’s settings or PulseAudio mixer, you should see it there. If not listed in PavuControl and doesn’t appear in the terminal output, check your hardware or consider a potential issue with the board. It might also be due to a faulty jumper on the device.
pavucontrol occasionally provides incorrect details about sound cards. Checking cat /proc/asound/cards can help confirm its absence. Trying alsamixer might display only a single volume setting; pressing F6 reveals available cards. This approach worked on Linux, where the system defaults to GPU/HDMI audio and required adjustments in alsamixer to see it. It’s possible the issue isn’t hardware-related but stems from software configuration. This could occur across multiple units, so further investigation is advisable.