F5F Stay Refreshed Hardware Desktop Lenovo Legion y740-17ICHg; No visible discrete or built-in graphics.

Lenovo Legion y740-17ICHg; No visible discrete or built-in graphics.

Lenovo Legion y740-17ICHg; No visible discrete or built-in graphics.

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Darthdude55
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05-06-2023, 12:59 AM
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I recently managed a managed IT services firm, focusing on cybersecurity and enterprise architecture. It’s been a while since I was at the workstation. My brother, a few years back, owned a Lenovo Legion that served as his primary gaming machine. One day he mentioned the display had stopped functioning. He asked me to assess my capabilities, and I went through standard fixes: power cycle, remove battery and CMOS for a while, use the NOVO reset button… but nothing worked. The screen remained dead, though the laptop started up normally and emitted colorful keyboard lights. The fans sounded as if they were attempting to escape, and connecting a second monitor didn’t help. Eventually, he discarded it and replaced it with a new one. I kept it hidden in a closet for a while. Now, in January this year, while clearing office space, I discovered the old laptop. For fun, I tried restarting it and noticed the battery was flat. The power cord lay nearby, so I connected it to my desk and powered it on. Immediately, the display came back on, showing the BIOS prompt with a version selection screen. After choosing the latest firmware, the keyboard responded after a brief delay. Once Windows loaded, I informed my brother about the issue and offered to return it. He declined, saying he had upgraded to a better machine. When I installed a 6th-gen i7, 16GB RAM, and a GTX 2080, I realized it could be a powerful mobile workstation. I reinstalled Windows cleanly, added my security suite, and connected it with RMM and Splashtop. For two days it ran smoothly—until the same problem reappeared. This time, with my RMM agent active, data streamed to my dashboard and I could connect via Splashtop. When I logged in remotely, I saw a blank screen displaying my profile and password prompt. Logging in gave me just a black screen and a mouse. My RMM reported that Windows updates were functioning, integrity checks passed, DISM didn’t fix anything, and no hardware alerts appeared. However, the system info indicated no video card was detected—a rare occurrence for this machine. Normally it would list an integrated graphics solution, but here it simply said “N/A.” This was unusual for my experience using RMM to monitor client systems. So far, I’ve repeated all troubleshooting steps without success. Now I can remotely execute CMD and PowerShell, push updates, and run scripts, but I’m unsure what to do next. Any advice would be appreciated?
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Darthdude55
05-06-2023, 12:59 AM #1

I recently managed a managed IT services firm, focusing on cybersecurity and enterprise architecture. It’s been a while since I was at the workstation. My brother, a few years back, owned a Lenovo Legion that served as his primary gaming machine. One day he mentioned the display had stopped functioning. He asked me to assess my capabilities, and I went through standard fixes: power cycle, remove battery and CMOS for a while, use the NOVO reset button… but nothing worked. The screen remained dead, though the laptop started up normally and emitted colorful keyboard lights. The fans sounded as if they were attempting to escape, and connecting a second monitor didn’t help. Eventually, he discarded it and replaced it with a new one. I kept it hidden in a closet for a while. Now, in January this year, while clearing office space, I discovered the old laptop. For fun, I tried restarting it and noticed the battery was flat. The power cord lay nearby, so I connected it to my desk and powered it on. Immediately, the display came back on, showing the BIOS prompt with a version selection screen. After choosing the latest firmware, the keyboard responded after a brief delay. Once Windows loaded, I informed my brother about the issue and offered to return it. He declined, saying he had upgraded to a better machine. When I installed a 6th-gen i7, 16GB RAM, and a GTX 2080, I realized it could be a powerful mobile workstation. I reinstalled Windows cleanly, added my security suite, and connected it with RMM and Splashtop. For two days it ran smoothly—until the same problem reappeared. This time, with my RMM agent active, data streamed to my dashboard and I could connect via Splashtop. When I logged in remotely, I saw a blank screen displaying my profile and password prompt. Logging in gave me just a black screen and a mouse. My RMM reported that Windows updates were functioning, integrity checks passed, DISM didn’t fix anything, and no hardware alerts appeared. However, the system info indicated no video card was detected—a rare occurrence for this machine. Normally it would list an integrated graphics solution, but here it simply said “N/A.” This was unusual for my experience using RMM to monitor client systems. So far, I’ve repeated all troubleshooting steps without success. Now I can remotely execute CMD and PowerShell, push updates, and run scripts, but I’m unsure what to do next. Any advice would be appreciated?

Reply
Reply