I've experienced this problem for more than a year.
I've experienced this problem for more than a year.
Hey tech lovers! Here’s the rundown of my setup from 2020: AMD Ryzen 9 3900X, AMD RX6800XT, and 32 GB of Corsair RAM. The issue I’m facing is random crashes with a “no signal” alert on the screen while audio keeps playing. I’ve tried shutting it down with the power button and rebooting, followed by several troubleshooting steps—drivers, GPU versions, undervolting, even checking the device manager. Nothing sticks. Every reboot shows the graphics card as disabled, and I’m stuck without a local repair shop. Any ideas could help? Thanks!
Well, I enjoy cookies, so this offer is definitely worth considering. Have you used DDU (Display Driver Uninstaller) before installing new drivers? Which operating system are you running? Was it a clean install? Have you performed a fresh installation? Is everything current? Is your motherboard's BIOS up to date? Are the chipset drivers current? Does the 6800 XT support a toggle for different firmware/BIOS? Is there an available firmware or BIOS update for your model? Have you experimented with adjusting voltage settings? Have you checked if the issue relates to RAM by swapping memory modules one at a time? Have you tested the card in another system or swapped cards within your setup to see if the problem persists? Have you reviewed Event Viewer after an event like this and examined the logs? Would you attempt to simulate this scenario through stress tests such as 3DMark, UNIGINE, or a demanding game?
Have you experimented with DDU to remove existing drivers before adding a new one? What operating system are you using? Is this a clean installation? Have you attempted a fresh setup? Is the system fully current? Windows 11 and I performed a complete reinstall. Is the motherboard BIOS current? I’m unsure how to verify that. Are the chipset drivers up to date? I believe so. Does the 6800 XT support a toggle for switching firmware/BIOS? I don’t think it does. Is there an available firmware or BIOS update for this model? I wasn’t aware there was a GPU BIOS option. Have you tried adjusting the voltage settings instead of changing anything else? Probably not—I’d avoid that. Have you checked if the issue persists by swapping RAM modules one at a time? Yes/No issues. Have you placed the card in another system or used a different card to test? No alternative systems or cards. Have you reviewed Event Viewer after an incident and examined the logs? I do, but I’m not sure what to look for. Can you simulate this situation by running stress tests with tools like 3DMark, UNIGINE, or a gaming program? No, I’ve only done light movements; even watching YouTube triggers it. But I can play RDR2 without problems. So I have no clue.
It's a 6800 XT motherboard. I'll guide you through locating the BIOS and updating it. Unless you manually updated them, they likely aren't current. Once we fix the BIOS, we can attempt to install the latest chipset drivers. Could you tell me the exact make and model of your system? Also, what type of cable are you using for your monitor—HDMI or DisplayPort? Have you experimented with other ports or cables before? If you have another screen or TV available, it could help narrow down the cause.
I own a ROG STRIX B550-A gaming motherboard. My AMD 6800xt is the only version available from that manufacturer. I plan to lower its clock speed, but I’m worried it might fail soon—it’s only four years old. If the next crash occurs, I’ll check the Event Viewer. I’ve also tried reseating the GPU and various cables; they worked for a month or two without issues before the crashes resumed.
The latest BIOS for your motherboard was just released last month. You can download it from the official ASUS site here: https://dlcdnets.asus.com/pub/ASUS/mb/BI...?model=ROG STRIX B550-A GAMING. A guide on flashing the BIOS is available online. For chipset updates, recent drivers for your platform were posted two months ago, including B550 drivers from AMD. Some models with BIOS toggles exist but aren't listed for reference. The Dell update claims it resolves issues like black screens on the RX 6800 XT—consider checking warranty status and initiating a return if needed.
Are you certain? The reference cards from AMD include a two-year warranty beginning on the purchase date. You might have just acquired it based on the timing of your buy. If needed, here’s an alternative: AMD Radeon RX 6800 XT Firmware Update Utility | Driver Information | Dell US
Your warranty is canceled because you purchased it from a third-party eBay seller.
Warranty typically passes to the new purchaser according to standard rules. I haven’t encountered cases where it’s canceled due to buying from eBay or a reseller. The main issue is that the warranty starts from the original owner’s purchase date, which often limits coverage to just two years.